Guest Experience Lead – Hotel Front Desk

Melrosehoteldc; Atlanta (GA); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Hotel Indigo Atlanta Midtown is seeking a Front Desk Clerk to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocks. You will be expected to post charges promptly and accurately, maintain Front Office systems, and manage cash and payments with care.

Strong communication, teamwork, and adaptability are essential as you support guests from arrival to departure, including handling reservations, rates, and cancellation procedures in a fast-paced

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Ability to work in an office environment and use a computer for daily transactions.

Responsibilities

• Greet and communicate cordially with guests, check them in and out of the hotel; assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly and accurately.
• Maintain working knowledge of Front Office computer system and daily transactions.
• Handle cash, checks, and credit card payments correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.

Skills

Guest service

Communication skills

Teamwork

Flexibility

Adaptability

Job description

Hotel Indigo Atlanta Midtown is seeking a Front Desk Clerk to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocks. You will be expected to post charges promptly and accurately, maintain Front Office systems, and manage cash and payments with care.

Strong communication, teamwork, and adaptability are essential as you support guests from arrival to departure, including handling reservations, rates, and cancellation procedures in a fast-paced