Guest Services Specialist – Front Desk

Sage Restaurant Group; Alexandria (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

The Alexandrian in Alexandria, VA seeks a Regular Full-Time Front Desk & Guest Services Associate to greet guests, check them in and out, and provide accurate information and courteous service.

Requirements include a High School diploma, fluent English, cash handling skills, and strong customer service abilities. Experience is not required; you should be organized, detail-oriented, and able to handle multiple tasks with a smile.

Qualifications

• High school diploma required or equivalent.
• Must be fluent in English.
• Experience in guest services or cash handling preferred but not required.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet guests and complete check-in procedures to ensure satisfaction.
• Process check-outs and close guest accounts with accurate charges.
• Handle cash transactions and maintain hotel records.
• Answer inquiries and accept reservations, promoting room nights.
• Maintain customer relations with timely, knowledgeable responses.
• Operate PBX, wake-up calls, and guest paging for efficient service.
• Manage cash drawer per hotel bank policy.
• Maintain a friendly, cheerful demeanor.

Skills

Cash handling

Customer service

English fluency

Multi-tasking

Organizational skills

Education

High School diploma

Tools

Cash register

Job description

The Alexandrian in Alexandria, VA seeks a Regular Full-Time Front Desk & Guest Services Associate to greet guests, check them in and out, and provide accurate information and courteous service.

Requirements include a High School diploma, fluent English, cash handling skills, and strong customer service abilities. Experience is not required; you should be organized, detail-oriented, and able to handle multiple tasks with a smile.