Guest Services Specialist — Flexible Front Desk Agent

Crescent Hotels & Resorts; Glenpool (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefit plan

401K matching program

Discounts at managed properties

Job summary

A leading hotel chain in Glenpool, Oklahoma seeks a Front Desk Agent to greet and register guests, assist with check-outs, and resolve inquiries. The ideal candidate should have prior hotel or customer service experience, excellent computer skills, and a passion for enhancing guest satisfaction. Flexible scheduling is required with shifts varying from 7am to 11pm, including weekends. Join a company that values exceptional benefits and growth opportunities.

Qualifications

• Prior experience as a Front Desk Agent or in a high-volume customer-service industry.
• Passionate about providing excellent customer service.
• Flexibility to work various shifts between 7am–11pm including weekends.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payment processing.
• Demonstrate knowledge of hotel information and answer guest inquiries.
• Use up-selling techniques to promote hotel services.
• Resolve guest inquiries and complaints in a friendly manner.

Skills

Customer service

Computer skills

Team spirit

Upselling techniques

Job description

A leading hotel chain in Glenpool, Oklahoma seeks a Front Desk Agent to greet and register guests, assist with check-outs, and resolve inquiries. The ideal candidate should have prior hotel or customer service experience, excellent computer skills, and a passion for enhancing guest satisfaction. Flexible scheduling is required with shifts varying from 7am to 11pm, including weekends. Join a company that values exceptional benefits and growth opportunities.