Guest Services Specialist — Enjoy Hotel Discounts

DoubleTree by Hilton; Holland (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

DoubleTree by Hilton Hotel Holland in Holland, MI is seeking a Guest Services Agent to welcome guests and ensure a seamless stay. You will handle check-ins/outs, answer questions, and collaborate with hotel teams to elevate the guest experience.

A friendly demeanor and strong communication are essential. In this role, you will greet guests, manage reservations, and provide information about local attractions.

Qualifications

• At least 1 year of experience in a customer service or hospitality role.

Responsibilities

• Greet guests with a warm and friendly demeanor.
• Handle check-ins, check-outs, and reservations efficiently.
• Answer guest inquiries and provide information about the hotel and local attractions.
• Resolve guest concerns promptly and professionally to ensure satisfaction.
• Collaborate with other hotel departments to enhance the guest experience.
• Maintain accurate records of transactions and guest information.

Skills

Experience in customer service/hosp

Communication skills

Problem-solving

Attention to detail

Professionalism

Job description

DoubleTree by Hilton Hotel Holland in Holland, MI is seeking a Guest Services Agent to welcome guests and ensure a seamless stay. You will handle check-ins/outs, answer questions, and collaborate with hotel teams to elevate the guest experience.

A friendly demeanor and strong communication are essential. In this role, you will greet guests, manage reservations, and provide information about local attractions.