Guest Services Agent

DoubleTree by Hilton; Holland (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

DoubleTree by Hilton Hotel Holland in Holland, MI is seeking a Guest Services Agent to welcome guests and ensure a seamless stay. You will handle check-ins/outs, answer questions, and collaborate with hotel teams to elevate the guest experience.

A friendly demeanor and strong communication are essential. In this role, you will greet guests, manage reservations, and provide information about local attractions.

Qualifications

• At least 1 year of experience in a customer service or hospitality role.

Responsibilities

• Greet guests with a warm and friendly demeanor.
• Handle check-ins, check-outs, and reservations efficiently.
• Answer guest inquiries and provide information about the hotel and local attractions.
• Resolve guest concerns promptly and professionally to ensure satisfaction.
• Collaborate with other hotel departments to enhance the guest experience.
• Maintain accurate records of transactions and guest information.

Skills

Experience in customer service/hosp

Communication skills

Problem-solving

Attention to detail

Professionalism

Job description

Join Our Team as a Guest Services Agent at DoubleTree by Hilton Hotel Holland!

Are you passionate about creating memorable experiences for guests? At DoubleTree by Hilton Hotel Holland, we pride ourselves on delivering warm hospitality and exceptional service to every guest who walks through our doors. Located in the charming city of Holland, MI, we’re looking for a Guest Services Agent to join our friendly and professional team. If you enjoy working in a welcoming environment where your contributions make a difference, we’d love to hear from you!

What You’ll Be Doing

As a Guest Services Agent, you’ll be the first point of contact for our guests, ensuring their stay is seamless and enjoyable. Your day-to-day responsibilities will include:

• Greeting guests with a warm and friendly demeanor.
• Handling check-ins, check-outs, and reservations efficiently.
• Answering guest inquiries and providing information about the hotel and local attractions.
• Resolving guest concerns promptly and professionally to ensure satisfaction.
• Collaborating with other hotel departments to enhance the guest experience.
• Maintaining accurate records of transactions and guest information.

What We’re Looking For

To excel in this role, you should bring the following skills and qualifications:

• Experience: At least 1 year of experience in a customer service or hospitality role.
• Communication Skills: Strong verbal and written communication skills to interact effectively with guests and team members.
• Problem-Solving: A proactive approach to addressing guest needs and resolving issues.
• Attention to Detail: Ability to manage multiple tasks while maintaining accuracy.
• Professionalism: A positive attitude and a polished appearance to represent the DoubleTree brand.

Perks of Joining Our Team

At DoubleTree by Hilton Hotel Holland, we value our team members and their contributions. As part of our team, you’ll enjoy:

• Hotel Discounts: Take advantage of exclusive discounts at Hilton properties worldwide.

Why You’ll Love Working with Us

At DoubleTree by Hilton Hotel Holland, we believe in fostering a supportive and inclusive workplace where everyone feels valued. We’re committed to creating a culture of teamwork, respect, and exceptional service. From the moment you join us, you’ll be part of a team that works together to make every guest’s stay unforgettable.