Guest Services Specialist: Elevate Check-Ins

Peachtree Group Hospitality Management; Alpharetta (GA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

A hospitality management firm in Alpharetta seeks a Guest Service Agent to ensure high-quality guest satisfaction. The role involves processing check-ins and check-outs, managing billing, and assisting guests with their requests. Ideal candidates will possess exceptional guest service skills and a commitment to exceeding guest expectations. The position offers a comprehensive benefits package, including medical, dental, and retirement plans, fostering a supportive work-life balance.

Qualifications

• Exceptional guest service skills and ability to exceed guest expectations.
• Ability to process transactions accurately.
• Strong communication skills for handling guest requests.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Handle payment processing and billing adjustments.
• Assist guests with reservations and inquiries in a professional manner.

Job description

A hospitality management firm in Alpharetta seeks a Guest Service Agent to ensure high-quality guest satisfaction. The role involves processing check-ins and check-outs, managing billing, and assisting guests with their requests. Ideal candidates will possess exceptional guest service skills and a commitment to exceeding guest expectations. The position offers a comprehensive benefits package, including medical, dental, and retirement plans, fostering a supportive work-life balance.