Guest Services Agent - Dolly Parton's Stampede

Dolly Partons Stampede Branson; Branson (MO); On-site; USD 26,000 - 38,000; Full time

Job summary

Dolly Partons Stampede Branson in Branson, MO is seeking friendly guest service team members to help guests with tickets, pre-sells, and information. You will describe products accurately, close sales, and maintain a positive attitude in a fast-paced environment.

This role requires weekend, evening, and holiday availability, standing for periods, and willingness to cross-train across the guest service department.

Qualifications

• Ability to sell tickets and pre-sells, describe product accurately, ability to close the sale.
• Must have excellent telephone presentation skills for guest contact, must have sale-ability.
• Must be willing to cross train in all areas of the guest service department.
• Adhere to all rules and regulations governing the handling of money and security.
• Report to work as scheduled and take meal breaks as assigned on a timely basis.
• Attend scheduled meetings.
• Exhibit a positive, courteous attitude to all guests and fellow employees at all times. Proper and efficient set up of assigned workstation.
• Cooperating with the Administrative Office personnel and other departments to ensure the efficient overall operation of our facility.
• Understand and promote the goals of Guest Service.
• Must work at a rapid pace.
• Must get along well with guests and fellow employees and maintain a professional business relationship at all times.
• Must help in other areas/departments as requested by management.
• Ability to stand for period of time covering Gift Shop and Box Office.
• Must maintain a regular and reliable level of attendance at the job.

Responsibilities

• Sell tickets and pre-sells, describe products accurately, and close sales.
• Maintain excellent telephone presentation for guest contact and upsell.
• Cross-train across all guest service areas as directed.
• Ensure proper handling of money and security compliance.
• Report on time and participate in scheduled breaks and meetings.
• Present a courteous, professional demeanor to guests and teammates.
• Set up and maintain organized workstation and assist other departments as needed.

Skills

Ticket sales

Customer service

Sales close

Cross training

Money handling

Communication

Teamwork

Job description

PURPOSE OF POSITION:

To provide all guests with a positive interactive experience that exceeds their expectations in friendliness, cleanliness, customer service, and information that sets the stage for their total experience. Provide a clean, friendly and safe visit.

Available to work a varied scheduled of: Weekends, Evenings and Holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. Other duties may be assigned.

• Ability to sell tickets and pre-sells, describe product accurately, ability to close the sale.


• Must have excellent telephone presentation skills for guest contact, must have "sale-ability".


• Must be willing to cross train in all areas of the guest service department.


• Adhere to all rules and regulations governing the handling of money and security.


• Report to work as scheduled and take meal breaks as assigned on a timely basis.


• Attend scheduled meetings.


• Exhibit a positive, courteous attitude to all guests and fellow employees at all times. Proper and efficient set up of assigned workstation.


• Cooperating with the Administrative Office personnel and other departments to ensure the efficient overall operation of our facility.


• Understand and promote the goals of Guest Service.


• Must work at a rapid pace.

• Must get along well with guests and fellow employees and maintain a professional business relationship at all times.


• Must help in other areas/departments as requested by management.


• Ability to stand for period of time covering Gift Shop and Box Office.


• Must maintain a regular and reliable level of attendance at the job.