Guest Services Agent

Hotel-Abri; San Francisco (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Staff discounts

Job summary

Hotel Abri in San Francisco's Civic Center seeks a Guest Services Agent to greet guests, manage the front desk, handle check-ins/outs, and coordinate with housekeeping.

You will use the property management system, process charges, respond to guest inquiries, and promote hotel packages. Strong English communication and basic math are essential.

This full-time role offers competitive pay and benefits including medical, dental, 401(k), paid time off, and staff discounts.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Must be able to communicate in English with guests and hotel staff.
• Must be able to compute mathematical calculations.
• Experience with computers, calculators or word processors.
• Ability to input and access information into PMS and POS systems.

Responsibilities

• Maintain knowledge of hotel policies and procedures.
• Operate front desk and respond to guest inquiries.
• Process guest charges and payments.
• Promote hotel services and packages.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Prepare daily reports as required.

Skills

Communication in English

Legible communication

Mathematical calculations

Computer proficiency

PMS/POS systems knowledge

Education

High school diploma or equivalent

College degree preferred

Tools

PMS (Property Management System)

POS (Point of Sale)

Job description

91 rooms | 408 sq. ft. meeting/event spaceAmenities: pet friendly, grab and go concierge, complimentary coffee/tea lobby service, laundry/dry cleaning service.Located in San Francisco’s Civic Center, Hotel Abri is a boutique property offering stylish rooms and personalized service in the heart of Union Square. With boutique amenities and a prime urban location, the hotel provides an engaging environment for hospitality professionals serving both business and leisure travelers who want an authentic San Francisco experience.Pay Range:$20.00-$25.00Job Title: Guest Services AgentJOB SUMMARYVerify the accuracy of figures, calculations, and postings pertaining to daily business transactions recorded by other staff members by performing various analyses of accounting records. Compile, review and distribute various reports to appropriate members.Payrate: $21/hrJOB DUTIES• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.• Maintain complete knowledge of property management system and manual procedures.• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.• Set up and organize work station with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor.• Answer telephone within three rings, using correct salutations and telephone etiquette.• Be familiar with all hotel services and facilities to respond to guest inquiries accurately. Promote positive guest relations.• Be familiar with all hotel packages, promotions, prices and rates to best service guests.• Possess a complete working knowledge of PMS, POS, call accounting and movie systems.• Correct errors or list discrepancies for adjustment.• Compute percentages and totals and compare results with recorded entries.• Inspect items on books of original entry to determine if accepted accounting procedures were followed in recording transactions.• Analyses data obtained for evidence of deficiencies in controls or lack of compliance with management policies and procedures.• Reconcile and complete all daily front desk as well as Food and Beverage cashier work.• Run final trial balance to post rooms and close day.• Run accounts receivable reports and other reports required for record keeping as designated by the Controller.• Provide next day reports for Front Office, Housekeeping, Sales and Accounting Offices as required• Transmit credit card vouchers electronically via modem to authorized vendors.MINIMUM REQUIREMENTS• High school diploma or equivalent• Must be able to communicate in English with guests, visitors, vendors and hotel staff.• Must be able to provide legible communication.• Must be able to compute mathematical calculations.• College degree, Accounting major preferred• Certification of previous training in computers• Experience with computers, calculators or word processors• Ability to input and access information into the property management and sale systems.• Ability to perform job functions with minimal supervision.• Ability to remain stationary at assigned post for extended periods of time.• Ability to work cohesively with other departments and co-workers as part of a team.All positions require service minded team players with personable, enthusiastic and outgoing personalities. We offer many benefits for full time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled