GUEST SERVICES SPECIALIST 9:30am - 6:00pm

Oklahoma Surgical Hospital; Tulsa (OK); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Discretionary quarterly bonuses

Free on-site fitness center

Comprehensive benefits package

Job summary

Oklahoma Surgical Hospital in Tulsa is seeking a full-time Guest Services Specialist to support compassionate patient and visitor experiences. You will transport patients and guests within the facility, staff registration desks, and help direct inquiries with a friendly demeanor.

We offer a comprehensive benefits package, including discretionary quarterly bonuses and a free on-site fitness center. A high school diploma and a valid driver's license are required, with no experience necessary.

Qualifications

• Good interpersonal/customer service skills.
• Basic knowledge of a medical setting.
• Basic computer skills, including Microsoft Office products.
• Sound judgement and quick decision making when presented with patients' needs.

Responsibilities

• Transport patients, guests, and visitors to the appropriate department within the facility.
• Transport patients from the recovery area to their designated inpatient room.
• Park visitors' vehicles and staff registration desks.
• Receive all patients, guests, and visitors in a friendly and respectful manner.
• Provide information about hospital services and facilitate physician–patient family consultations.
• Provide directions and answer general information inquiries.

Skills

Interpersonal skills

Customer service

Basic computer skills

Sound judgement

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Thank you for your interest in Tulsa’s only 5-star rated hospital (as rated by Medicare)! Oklahoma Surgical Hospital (OSH) is a physician owned facility committed to providing superior personalized healthcare while embracing the highest quality standards in patient care, clinical outcomes, and patient experiences. We are looking for teammates who are passionate about doing things “The OSH Way”. If you want to join our team of over 550 professionals who are passionate about redefining patient experiences, then keep reading for more information.

As a full-time Guest Services Specialist, you will work Monday - Friday, 9:30am - 6:00pm. This position qualifies for our full benefits package, including our rewarding discretionary quarterly bonuses!

The Guest Services Specialist holds a safety sensitive position, and is responsible for transporting patients, guests, and visitors to the appropriate department within the facility, as well as transporting patients from the recovery area to their designated inpatient room. The position also requires parking visitor’s vehicles, staffing registration desks, and to receive all patients, guests, and visitors, in a friendly and respectful manner. This position also provides assistance in the form of information about hospital services as well as facilitating consultation between physicians and patient families. You will be required to provide direction and answer general information inquires.

• What’s required of you?High School Diploma or equivalent. Valid driver’s license with good driving record required. Drivers under 21 years of age will need to be approved by the insurance carrier. Current BLS certification or must be acquired within 30 days of hire date through the hospital.
• Do I need experience?No experience required!
• Specialty Knowledge Skills:Good interpersonal/customer service skills. Basic knowledge of a medical setting. Basic computer skills, including Microsoft Office products, and data entry. Sound judgement and quick decision making when presented with patients with needs.

Still interested? Here’s a little more information about us:

• Did you know at OSH we are physician owned?Yes! Physicians opened OSH more than 20 years ago because they recognized a need for a hospital in our community that truly focused on the needs of the patient. At OSH, we are focused on ensuring our patients have the best experience possible from the moment they enter the facility and throughout every department they encounter. We are looking for patient focused team members to help us continue with our physicians’ original mission and vision of the hospital of exceeding patients’ expectations.
• Did you know that at OSH we offer benefits to our team members that includes a medical plan that offers no out of pocket costs at many of our affiliated physician offices?
• Did you know that OSH offers discretionary quarterly bonuses to all full-time and part-time members?
• Did you know that we are Tulsa’s only 5-star rated hospital?We think it’s very important to know that our incredible staff and physicians are committed to making sure our patients receive the best care while at our facility!

If you are looking for a new workplace to call home, come join the OSH team where we succeed together!

Free fitness center on site for employees!

OSH and its affiliates are equal opportunity employers.

Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This position has been identified as a safety sensitive position. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who work in safety-sensitive jobs if they test positive for marijuana, even if they have a valid license to use medical marijuana.