Guest Services Specialist - Full-Time - 11:30am-8pm

Oklahoma Surgical Hospital; Tulsa (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Discretionary quarterly bonuses

Job summary

Oklahoma Surgical Hospital in Tulsa is seeking a full-time Guest Services Specialist to join our team. You will work Monday through Friday, 11:30am–8pm, greeting patients and visitors, directing them to the right departments, and providing information about hospital services.

No experience is required, but a High School diploma, a valid driver’s license, and a current or soon-to-be BLS certification are needed.

Qualifications

• High School diploma or equivalent required.
• Valid driver's license with clean driving record.
• BLS certification or ability to obtain within 30 days of hire.
• No prior experience required.
• Excellent customer service and interpersonal skills; basic medical setting knowledge; basic computer skills and data entry.

Responsibilities

• Transport patients, guests, and visitors to the appropriate department within the facility, and transport patients from the recovery area to their designated inpatient room.
• Park and direct visitors' vehicles as needed; staff registration desks and greet all patients, guests, and visitors in a friendly and respectful manner.
• Provide information about hospital services and facilitate communication between physicians and patient families.
• Offer direction and answer general information inquiries.

Skills

Customer service

Interpersonal skills

Data entry

Basic computer skills

Decision making

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Thank you for your interest in Tulsa’s only 5-star rated hospital (as rated by Medicare). Oklahoma Surgical Hospital (OSH) is a physician-owned facility committed to providing superior personalized healthcare and high-quality patient care, clinical outcomes, and patient experiences. We are looking for teammates who are passionate about doing things “The OSH Way.” If you want to join our team of professionals who are dedicated to redefining patient experiences, keep reading for more information.

Overview

As a full-time Guest Services Specialist, you will work Monday - Friday, 11:30am-8pm. This position qualifies for our full benefits package, including discretionary quarterly bonuses.

Responsibilities

• Transport patients, guests, and visitors to the appropriate department within the facility, and transport patients from the recovery area to their designated inpatient room.
• Park and direct visitors' vehicles as needed; staff registration desks and greet all patients, guests, and visitors in a friendly and respectful manner.
• Provide information about hospital services and facilitate communication between physicians and patient families.
• Offer direction and answer general information inquiries.

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license with a good driving record required. Drivers under 21 years of age must be approved by the insurance carrier.
• Current BLS certification or must be acquired within 30 days of hire date through the hospital.
• No experience required.
• Specialty Knowledge / Skills: Good interpersonal/customer service skills; basic knowledge of a medical setting; basic computer skills (including Microsoft Office) and data entry; sound judgment and quick decision making when assisting patients with needs.

About OSH & Benefits

• OSH is physician-owned; physicians opened OSH more than 20 years ago to focus on patient needs.
• Benefits include a medical plan that offers no out-of-pocket costs at many affiliated physician offices.
• Discretionary quarterly bonuses are offered to all full-time and part-time team members.
• We are Tulsa’s only 5-star rated hospital.

If you are looking for a new workplace to call home, come join the OSH team where we succeed together!

Free fitness center on site for employees.

OSH and its affiliates are equal opportunity employers.

Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that could affect the safety and health of the employee or others. This position has been identified as safety sensitive. This statute allows employers to lawfully refuse to hire applicants for safety-sensitive jobs or to discipline or discharge employees who test positive for marijuana, even if they have a valid medical marijuana license.