Guest Services Specialist – 24/7 Front Desk

University of California - Los Angeles (UCLA); Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

UCLA Luskin Conference Center in Westwood, Los Angeles, is seeking a Guest Services Agent to warmly welcome university leadership, scholars, and visitors. You will manage check-ins/outs at the 24-hour front desk using our PMS, process payments, and handle reservations and cancellations.

Beyond desk duties, you will act as a campus resource, offering local area guidance, arranging guest transportation, storing luggage, and ensuring a superior hospitality experience for every guest.

Qualifications

• 1+ years of in-person customer service experience required.
• Proficient with standard business software and property management software.
• Strong written and verbal English communication abilities.
• Ability to write clear, professional business English.
• Excellent guest service skills in a high-volume environment.
• Demonstrated cultural responsiveness and respectful interaction with diverse populations.
• Ability to work independently and manage multiple tasks.
• Strong prioritization and adaptability to changing workloads.

Responsibilities

• Greet and assist guests at the 24-hour front desk.
• Process check-ins and check-outs in the PMS, handle payments and reservations.
• Coordinate guest transportation, luggage, and local area guidance.
• Provide informed recommendations and ensure a world-class campus hospitality experience.

Skills

Customer service

Hospitality industry

English communication

Business writing

Guest interactions

Cultural sensitivity

Independent work

Prioritization

Cash handling

Record keeping

Calm under pressure

Tools

Microsoft Office

Property management software

Job description

UCLA Luskin Conference Center in Westwood, Los Angeles, is seeking a Guest Services Agent to warmly welcome university leadership, scholars, and visitors. You will manage check-ins/outs at the 24-hour front desk using our PMS, process payments, and handle reservations and cancellations.

Beyond desk duties, you will act as a campus resource, offering local area guidance, arranging guest transportation, storing luggage, and ensuring a superior hospitality experience for every guest.