Guest Services Agent — 24/7 Front Desk at Campus Conference Center

UCLA; Los Angeles (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

UCLA Luskin Conference Center on the UCLA campus seeks a friendly Guest Services Agent to welcome university leadership, scholars, and visitors. Working at the 24-hour front desk, you will handle check-ins/outs, process payments in the PMS, and manage reservations while delivering warm campus hospitality.

You will guide guests with local recommendations, arrange transportation, store luggage, and ensure a world-class experience.

Qualifications

• 1+ years in-person customer service.
• Experience in hotel or hospitality preferred.
• Experience in university setting preferred.
• Proficient with Microsoft Office and PMS
• Strong English written and verbal communication
• Strong business writing and reports
• Friendly, professional demeanor with guests
• Ability to engage diverse populations
• Independent thinking and good judgment
• Effective prioritization under changing workload
• Experience with cash handling

Responsibilities

• Greet and assist guests at 24-hour front desk.
• Check-ins and check-outs using PMS; manage reservations.
• Process account payments and verify billing.
• Provide local area information and arrange transportation.
• Store luggage and assist with special requests.
• Maintain courteous and professional guest relations.

Skills

Customer service

Hotel/hospitality experience

University setting experience

MS Office

PMS software

English communication

Business writing

Guest interaction

Diversity awareness

Independent judgment

Time management

Cash handling

Record keeping

Problem solving

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Microsoft Office

Job description

UCLA Luskin Conference Center on the UCLA campus seeks a friendly Guest Services Agent to welcome university leadership, scholars, and visitors. Working at the 24-hour front desk, you will handle check-ins/outs, process payments in the PMS, and manage reservations while delivering warm campus hospitality.

You will guide guests with local recommendations, arrange transportation, store luggage, and ensure a world-class experience.