24/7 Front Desk Guest Services Specialist

University of California, Los Angeles; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

The UCLA Luskin Conference Center welcomes guests at our 24-hour front desk, delivering world-class campus hospitality. You will handle check-ins/outs in the PMS, process payments, manage reservations, and assist guests with transportation and local recommendations.

Ideal candidates have 1+ years of in-person customer service, strong English communication, and the ability to work in a fast-paced university setting.

Qualifications

• 1+ years in-person customer service
• Proficient in written and verbal English
• Ability to write clear business English (memos, reports)
• Strong interaction with guests, team, and managers in a high-volume setting
• Ability to engage diverse populations respectfully
• Independent work with good judgment to ensure customer satisfaction
• Prioritization under fluctuating workloads and deadlines
• Experience operating electronic cash registers and maintaining records

Responsibilities

• Check-ins and check-outs using the PMS
• Process guest account payments
• Manage room reservations and cancellations
• Provide guest directions and local area recommendations
• Arrange guest transportation and luggage handling
• Serve as a welcoming face at UCLA Luskin Conference Center front desk

Skills

Customer service

Communication

Team interaction

Multicultural engagement

Problem solving

Tools

Property Management System (PMS)

Microsoft Office Suite

Job description

The UCLA Luskin Conference Center welcomes guests at our 24-hour front desk, delivering world-class campus hospitality. You will handle check-ins/outs in the PMS, process payments, manage reservations, and assist guests with transportation and local recommendations.

Ideal candidates have 1+ years of in-person customer service, strong English communication, and the ability to work in a fast-paced university setting.