Guest Services Concierge — 24/7 Front Desk Hospitality

UCLA; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

The UCLA Luskin Conference Center is seeking a Guest Services Agent to welcome university leadership, scholars, and visitors from the 24-hour front desk. You will handle check-ins/outs, process payments, manage reservations, and guide guests with local recommendations and transportation arrangements.

In this role, you will uphold a high standard of campus hospitality, interact with diverse guests, and maintain accurate records while working in a dynamic, fast-paced environment on the UCLA campus.

Qualifications

• 1+ years in-person customer service experience.
• Hotel or hospitality industry experience (Preferred).
• Experience working in a university setting (Preferred).
• Proficient with standard business software and property management software (Required).
• Clear written and verbal English communication (Required).
• Strong business writing skills (Required).
• Professional demeanor in high-volume public settings (Required).
• Ability to engage with diverse populations respectfully (Required).
• Independent work with good judgment (Required).
• Ability to adapt to fluctuating workload and deadlines (Required).
• Ability to handle disruptions gracefully (Required).
• Demonstrated ability operating electronic cash registers (Required).
• Maintain detailed, accurate records (Required).
• Sufficient knowledge of university accounting and cash handling procedures to accomplish standard departmental transactions (Preferred).

Responsibilities

• Manage 24-hour front desk check-ins and check-outs.
• Process payments and manage room reservations and cancellations.
• Serve as an insider guide for UCLA and local area, arrange guest transportation.
• Provide recommendations and assist with luggage storage.
• Ensure a world-class campus hospitality experience for visitors.

Skills

Customer service

Guest relations

Communication

Written English

Verbal English

Microsoft Office

PMS software

Cash handling

Problem solving

Tools

PMS software

Microsoft Office

Job description

The UCLA Luskin Conference Center is seeking a Guest Services Agent to welcome university leadership, scholars, and visitors from the 24-hour front desk. You will handle check-ins/outs, process payments, manage reservations, and guide guests with local recommendations and transportation arrangements.

In this role, you will uphold a high standard of campus hospitality, interact with diverse guests, and maintain accurate records while working in a dynamic, fast-paced environment on the UCLA campus.