BLANK AST 2

The Regents of the University of California on behalf of their Los Angeles Campus; Los Angeles (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

UCLA Luskin Conference Center on the UCLA campus seeks a friendly Guest Services Agent to welcome university leadership, scholars, and visitors. Working at the 24-hour front desk, you will handle check-ins/outs, process payments in the PMS, and manage reservations while delivering warm campus hospitality.

You will guide guests with local recommendations, arrange transportation, store luggage, and ensure a world-class experience.

Qualifications

• 1+ years in-person customer service.
• Experience in hotel or hospitality preferred.
• Experience in university setting preferred.
• Proficient with Microsoft Office and PMS
• Strong English written and verbal communication
• Strong business writing and reports
• Friendly, professional demeanor with guests
• Ability to engage diverse populations
• Independent thinking and good judgment
• Effective prioritization under changing workload
• Experience with cash handling

Responsibilities

• Greet and assist guests at 24-hour front desk.
• Check-ins and check-outs using PMS; manage reservations.
• Process account payments and verify billing.
• Provide local area information and arrange transportation.
• Store luggage and assist with special requests.
• Maintain courteous and professional guest relations.

Skills

Customer service

Hotel/hospitality experience

University setting experience

MS Office

PMS software

English communication

Business writing

Guest interaction

Diversity awareness

Independent judgment

Time management

Cash handling

Record keeping

Problem solving

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Microsoft Office

Job description

Department Summary

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission. The Luskin Conference Center is a no-tipping environment.

Position Summary

As the welcoming face of the UCLA Luskin Conference Center, the Guest Services Agent delivers exceptional hospitality to university leadership, scholars, and global visitors in the heart of Westwood. Operating at our 24-hour front desk, you will manage full-cycle guest stays using our Property Management System (PMS)—handling seamless check-ins and check-outs, processing account payments, and managing room reservations and cancellations. Beyond desk operations, you will serve as an insider guide for UCLA and the local area, offering recommendations, arranging guest transportation, storing luggage, and ensuring every visitor experiences world-class campus hospitality.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package and UC Total Compensation Estimator to discover benefits that start on day one, and calculate the total compensation value with benefits.

Qualifications

• 1+ years In-person customer service experience (Required)
• Hotel or hospitality industry experience (Preferred)
• Experience working in a university setting (Preferred)
• Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required)
• Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors, colleagues, and guests (Required)
• Skill in writing grammatically correct business English, such as reports, memos, and other routine correspondence (Required)
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor (Required)
• Ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
• Ability to operate independently and exercise good judgment to ensure customer satisfaction (Required)
• Ability to prioritize assignments and make appropriate adjustments despite changes in workload and competing deadlines (Required)
• Ability to work efficiently under conditions of a fluctuating work load with frequent interruptions and distractions (Required)
• Sufficient knowledge of University accounting and cash handling procedures to accomplish standard departmental transactions (Preferred)
• Demonstrated ability operating electronic cash registers (Required)
• Demonstrated ability to maintain detailed and accurate records (Required)
• Ability to remain calm in the face of adversity, such as guest dissatisfaction (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Evenings, weekends, holidays, and overtime based on departmental needs (Required)

Schedule

Variable

Union/Policy Covered

CX-Clerical & Allied Services

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT319200-JC004723-PD168516