Front Office Agent

Embassy Suites Georgetown; Bethesda (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

Company paid Accidental Death & Dismem

Company paid Short Term Disability

Company paid Long term Disability

401k Retirement Plan

Job summary

Embassy Suites Georgetown is seeking a Guest Services Agent to welcome guests, register them, and assist with checkout at our Washington, DC property. The role focuses on delivering outstanding service, promoting hotel amenities, and ensuring a smooth guest experience from arrival to departure.

Responsibilities include handling guest inquiries, upselling hotel services, managing payments, and resolving issues promptly.

Qualifications

• High School Diploma or equivalent.
• Customer Service experience in hospitality.
• Hilton systems preferred.
• Ability to speak, read, and write fluent English; other languages are beneficial.
• Ability to stand for long periods; lift up to 50 pounds.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests and complete registration.
• Assist guests with check-out and handling payments.
• Promote hotel services and upsell to maximize occupancy.
• Answer guest questions and resolve inquiries.
• Field guest complaints and negotiate solutions.
• Relay messages to guests.

Skills

Customer service

Hospitality

English fluency

Education

High School Diploma

Tools

Hilton systems

Job description

Embassy Suites Georgetown
1250 22nd St NW
Washington, DC 20037, USA

Description

Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Qualifications and Requirements

• High School Diploma or equivalent.
• Customer Service experience required preferably in hospitality
• Hilton systems preferred but not excluding
• Ability to speak, read, and write fluent English; other languages beneficial.
• Standing up for long periods of time required.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Will be required to work a flexible schedule including mornings, evenings, weekends, and holidays.

We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

• Health Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long term Disability
• 401k Retirement Plan

EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

We are a drug free workplace. Pre-employment background assessment required.
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.