Guest Services Specialist

Ustech Solutions; San Francisco (CA); On-site; Full time

Job summary

A leading company in San Francisco seeks a Guest Services Specialist for an 11+ months contract. This entry-level role focuses on managing in-office experiences and providing exceptional reception service. Ideal candidates will possess strong customer service skills and organizational abilities, contributing to a welcoming workplace environment.

Qualifications

• Minimum 1 year experience in Hospitality or Reception.
• Excellent customer service and communication skills required.
• Ability to work in a flexible and team-oriented environment.

Responsibilities

• Oversee reception and visitor registration.
• Monitor office appearance and cleanliness.
• Respond to tickets and assist with projects for the Workplace Experience team.

Skills

Customer service

Organizational skills

Communication skills

Tools

Google suite

Slack

Job description

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Duration: 11+ Months Contract

Pay Rate: $27/hr. n W2 without benefits & PTO

The Employee & Workplace Experience (EWX) team focuses on the places and programs that define and drive client culture, which sets us apart from other companies. We accomplish this by influencing the way employees connect, collaborate, and celebrate at Coinbase. Whether it be how we recognize employees, how employees choose to work, or how you stay connected to your team, the EWX team is focused on developing a best-in-class experience for our employees and teams.

Role Overview: The Workplace Experience team drives global connection and inclusion throughout the employee lifecycle. We create and support inspiring, safe, and efficient environments, enabling employees to perform their best work. As the Guest Services Specialist, you will be responsible for providing a first in class office reception experience, creating an inviting environment for employees, guests and vendors. This role will be based in the San Francisco office.

Responsibilities:

●Managing In-Office Experience:Oversee reception and visitor registration, serving as the primary point of contact for employees and visitors, ensuring a great first impression with a warm and welcoming atmosphere. Provide access assistance, working in tandem with onsite physical Security. Develop a working relationship with employees and vendors to satisfy complex needs of various stakeholders.

●Office Reception Look & Feel : Monitor the space to be sure it remains clean, neat and tidy and free of unnecessary clutter. Report all janitorial and maintenance needs, including spills, paint touchup requirements, equipment malfunctions, etc.

●Employee Experience & Support Services : Monitor and respond to tickets, emails, and Slacks, routing requests appropriately. Assist with or manage special projects as needed, contribute ideas to enhance team productivity, efficiency, and service quality, and ensure the accuracy, production, and retention of key program materials. Provide administrative support for the Workplace Experience team as directed, including organization and management of office supplies, and meeting coordination.

●Office Operations Assistance:Maintain constant communication with the Workplace Experience team for issues such as badges and COI coordination. Receive package deliveries and other vendor deliveries.

Requirements:

●Minimum 1 year of related experience in Hospitality, Reception and/or Workplace work required.

●Excellent customer service skills with a pleasant and calm demeanor.

●Ability to be in-office daily.

●Previous experience with event assistance.

●Ability to work in a flexible, positive, and team-oriented work environment, while being open to change and with a mindset to initiate and embrace process improvement.

●Excellent organizational and multitasking skills.

●Self-starter; handles self with minimal supervision and is proactive.

●Excellent communication skills (verbal and written). Substantial knowledge and experience using Google suite and Slack.

Regards

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

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