Supplier Merchandising Services Specialist- (Remote)

UNFI Canada; Providence (RI); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading grocery wholesaler is hiring for a role focused on managing supplier disputes, requiring strong analytical skills and experience in an office setting. As part of the sales team, you will enhance operational efficiency and contribute to customer satisfaction while working remotely or from an office.

Benefits

Medical

Dental

Vision

Competitive 401k

Flexible PTO

Mentorship program

Qualifications

• 1-2 years’ experience in an office environment within a related field.
• System knowledge and experience preferred.

Responsibilities

• Research and resolve disputes with internal and external customers.
• Support development and testing of training documentation.
• Track tasks to ensure on-time delivery of metrics.

Skills

Planning

Organization

Analytical skills

Problem-solving

Communication

Education

2-year degree or equivalent experience

Job description

Purpose

Responsible for the execution and support of the overall supplier dispute process across varied processes and systems for the organization. Establishes professional working relationships with internal and external customers in order to provide timely and accurate resolution, analytics, and reporting.

What does it mean to be part of the Sales team?

The Sales team is responsible for providing high quality, streamlined service with a focus on corporate initiatives for their assigned customer(s). Our sales team is crucial in delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. With an ever-expanding selection of 1,000 new products every month, our team helps maximize sales with the right assortment of products based on customers' demographics and lifestyle. We are responsible for creating relationships of trust, integrity, customer satisfaction and loyalty to help our customers achieve their goals, delivering better together.

Job Responsibilities

• Works directly with internal and external customers, suppliers, brokers, internal departments, etc., to research, resolve, all disputes and passes within multiple systems. (50%)
• Supports the development and testing of appropriate training and documentation to support all work-related activities. (10%)
• Coordinates with other internal departments regarding resolution, closing process gaps, and documentation requirements. (10%)
• Provides support for priority suppliers, which includes dedicated access and support for areas provided. (10%)
• Effectively tracks tasks to ensure on-time and accurate delivery of agreed upon metrics/deliverables. (10%)
• Processes entries in multiple systems with a high level of accuracy and timeliness. (10%)
• Performs other relevant job duties as required.
  
  

Education/ Certifications/Experience

• 2-year degree or equivalent experience.
• 1-2 years’ experience in office environment within a related field.
• System knowledge and experience, preferred.
  
  

Knowledge/ Skills/ Abilities

• Strong planning and organizational skills.
• Excellent analytic and problem-solving skills, with the ability to translate data into meaningful and actionable recommendations.
• Excellent oral and written communication skills with the ability to effectively convey information in a clear and concise manner.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
  
  

Work Environment: Remote Role:

This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

About UNFI: We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI

Benefits: Medical, Dental, Vision, Competitive 401k, Flexible PTO or Competitive PTO plan, mentorship program/developmental opportunities, other benefits applicable to specific role.

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.