Guest Services Specialist

University of Michigan; Ann Arbor (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

The University of Michigan's Division of Public Safety and Security (DPSS) is seeking a Guest Services Specialist to serve as the first point of contact for staff, patients, families, and visitors, delivering warm, professional assistance in hospital, clinic, and building settings in Ann Arbor, Dearborn, and Flint.

You will conduct security screenings and guest relations with vigilance and empathy, support safe environments, and connect guests to resources while growing your skills in crisis

Responsibilities

• Deliver exceptional customer service with an inclusive mindset
• Anticipate needs and resolve issues, using your problem-solving skills to address challenges professionally
• Greet all building entrants warmly, creating a welcoming first impression
• Protect confidential information and uphold privacy standards

Job description

Job Summary

At the University of Michigan's esteemed Division of Public Safety and Security (DPSS), our commitment to safeguarding campus life reaches far beyond the basics. We proudly lead all facets of public safety-including police services, security, and emergency management-with seamless integration across Ann Arbor, Dearborn, and Flint, ensuring an unwavering presence 24/7, 365 days a year. DPSS is at the heart of fostering a secure and welcoming environment for students, faculty, staff, families, and visitors. By partnering with university departments and local, state, and federal law enforcement, we deliver innovative, community-centered safety programs that anticipate needs and continually set new standards for excellence.

What Makes Guest Services Specialists Unique?

• Be the first point of contact for everyone who enters our facilities, welcoming staff, patients, families, and visitors with warmth, professionalism, and a focus on service.
• Conduct security screenings and guest relations functions with both vigilance and empathy, ensuring the highest standards of safety while promoting a culture of care.
• Facilitate safe, comfortable, and accessible environments in hospitals, clinics, and university buildings, providing crucial assistance, information, and guidance tailored to each guest's unique needs.
• Embody the U-M tradition of service excellence, responding thoughtfully to questions and concerns, and connecting people to resources across the university.
• Collaborate with talented colleagues from diverse backgrounds, developing your skills in crisis response, interpersonal communication, and community engagement.

Why Join Us?

• Be part of a vibrant team committed to safety, inclusion, and public service.
• Make a direct, positive impact on thousands of lives every day, turning moments of uncertainty into opportunities for comfort and reassurance.
• Grow your career in public safety, campus security, or guest services, with access to ongoing training, mentorship, and advancement within one of the nation's leading universities.
• Experience the fulfillment of serving an energetic, diverse community where your dedication helps ensure U-M remains a welcoming environment for all.

Ready to make a difference?

If you are passionate about people, motivated by service, and eager to join a dynamic organization where your contributions matter, we invite you to apply for the Guest Services Specialist position and help us advance the mission of DPSS, one guest at a time.

Responsibilities

• Deliver exceptional customer service with an inclusive mindset, ensuring all community members feel valued and supported.
• Anticipate needs and resolve issues, using your problem-solving skills to address challenges professionally.
• Greet all building entrants warmly, creating a welcoming first impression.
• Protect confidential