Campus Safety & Guest Experience Advocate

University of Michigan; Ann Arbor (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

The University of Michigan's Division of Public Safety and Security (DPSS) is seeking a Guest Services Specialist to serve as the first point of contact for staff, patients, families, and visitors, delivering warm, professional assistance in hospital, clinic, and building settings in Ann Arbor, Dearborn, and Flint.

You will conduct security screenings and guest relations with vigilance and empathy, support safe environments, and connect guests to resources while growing your skills in crisis

Responsibilities

• Deliver exceptional customer service with an inclusive mindset
• Anticipate needs and resolve issues, using your problem-solving skills to address challenges professionally
• Greet all building entrants warmly, creating a welcoming first impression
• Protect confidential information and uphold privacy standards

Job description

The University of Michigan's Division of Public Safety and Security (DPSS) is seeking a Guest Services Specialist to serve as the first point of contact for staff, patients, families, and visitors, delivering warm, professional assistance in hospital, clinic, and building settings in Ann Arbor, Dearborn, and Flint.

You will conduct security screenings and guest relations with vigilance and empathy, support safe environments, and connect guests to resources while growing your skills in crisis