Guest Services & Shorex Lead - Elevating Guest Experiences

Carnival Corporation & plc; North Carolina; On-site; USD 45,000 - 65,000; Full time

Job summary

Carnival Corporation & plc is seeking a Guest Services & Shorex Supervisor to oversee the day-to-day operations of the guest services team and ensure high-quality service delivery at Carnival destinations. This role focuses on guiding staff, resolving guest inquiries, and coordinating with other departments to meet guest needs effectively.

By implementing service strategies, the supervisor will help elevate guest satisfaction and maintain a positive, professional work environment across

Responsibilities

• Operations and Team Supervision: Supervise daily guest services operations, recruit/train, review performance, and resolve guest issues with empathy.
• Compliance and Quality Control: Monitor service quality metrics, uphold standards, and foster guest-centric culture.
• Reporting and Analysis: Document guest feedback and prepare reports to drive improvements.
• Professional Development and Collaboration: Mentor staff and promote cross-department collaboration to elevate service.
• Perform other duties as assigned and adhere to company policies and controls.
• Adheres to Corporate Policies and Procedures related to financial data and internal controls.

Job description

Carnival Corporation & plc is seeking a Guest Services & Shorex Supervisor to oversee the day-to-day operations of the guest services team and ensure high-quality service delivery at Carnival destinations. This role focuses on guiding staff, resolving guest inquiries, and coordinating with other departments to meet guest needs effectively.

By implementing service strategies, the supervisor will help elevate guest satisfaction and maintain a positive, professional work environment across