Guest Services Shift Leader: Retail Ops & Service

Pilot Flying J; Mount Vernon (IL); On-site; USD 22,730 - 34,260; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 locations across 44 states and six Canadian provinces. The Shift Leader will supervise employees and general store operations, delivering strong customer service and assisting managers to keep facilities well‑maintained and running smoothly.

The role requires flexible scheduling including nights, days, weekends and holidays.

Qualifications

• Experience in retail operations or similar environments.
• Strong customer service mindset and the ability to maintain a customer-focused culture.
• Proficient with a calculator, computer, and general office equipment.
• Able to work with diverse teams and interact with hourly staff, customers, vendors, and leadership.
• Willing to work a flexible schedule including nights, days, weekends and holidays.
• Background check required.

Responsibilities

• Supervise employees and oversee general store operations.
• Provide exceptional customer service and respond to customer needs.
• Support managers with daily tasks to keep the store clean, stocked, and running smoothly.
• Collaborate with team members to ensure smooth shift transitions.

Skills

Retail operations

Customer service

Teamwork

Calculator/Computer proficiency

Tools

Calculator

Computer

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 locations across 44 states and six Canadian provinces. The Shift Leader will supervise employees and general store operations, delivering strong customer service and assisting managers to keep facilities well‑maintained and running smoothly.

The role requires flexible scheduling including nights, days, weekends and holidays.