Shift Lead: Flexible Schedule & Guest Experience

Pilot Company; Blue Island (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Fuel discount

Medical plan

401(k)

FSA

Adoption assistance

Tuition reimbursement

Flexible schedule

Weekly pay

Job summary

Pilot Company in Blue Island, IL is seeking a friendly, results‑driven cashier to lead shifts, process merchandise and fuel transactions, and ensure accurate end‑of‑shift reporting.

You will supervise 1–2 cashiers, handle cash and card payments, and maintain a clean, organized store while delivering exceptional guest service. This role offers weekly pay and a competitive starting wage.

Qualifications

• Experience handling cash, credit, and debit transactions.
• Ability to supervise 1–2 cashiers per shift.
• Excellent customer service and problem‑solving skills.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Skills

Cash handling

Customer service

Team leadership

Tools

POS system

Job description

Pilot Company in Blue Island, IL is seeking a friendly, results‑driven cashier to lead shifts, process merchandise and fuel transactions, and ensure accurate end‑of‑shift reporting.

You will supervise 1–2 cashiers, handle cash and card payments, and maintain a clean, organized store while delivering exceptional guest service. This role offers weekly pay and a competitive starting wage.