Guest Services Shift Lead — Flexible Schedule & Perks

Pilot Company; La Vergne (TN); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Fuel discount

Health benefits

401(k)

FSA

Tuition reimbursement

Adoption assistance

Weekly pay

Flexible schedule

Job summary

Pilot Company is hiring for a Guest Services Associate at our La Vergne travel center. The role focuses on processing merchandise and fuel transactions, leading a shift of 1–2 cashiers and delivering quality service to every guest.

Responsibilities include handling cash/credit/debit transactions, completing end-of-shift reports, promoting products, and assisting with deli, restrooms, stocking, and other center tasks. Pay starts at $11.95 per hour, up to $16.95.

Qualifications

• Experience leading a small shift of 1–2 cashiers.
• Ability to process cash, credit and debit transactions.
• Maintain organized work area and follow guidelines for restricted items.
• Strong customer service and problem-solving skills.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close-out procedures.
• Follow company and local guidelines for sale of restricted merchandise (alcohol, tobacco).
• Maintain an organized and clean work area.
• Use upselling techniques to promote and sell products.
• Ensure quality service is delivered to every guest and handle complaints per policy.

Skills

Cash handling

Leadership

Customer service

Upselling

Conflict resolution

Tools

POS systems

Job description

Pilot Company is hiring for a Guest Services Associate at our La Vergne travel center. The role focuses on processing merchandise and fuel transactions, leading a shift of 1–2 cashiers and delivering quality service to every guest.

Responsibilities include handling cash/credit/debit transactions, completing end-of-shift reports, promoting products, and assisting with deli, restrooms, stocking, and other center tasks. Pay starts at $11.95 per hour, up to $16.95.