Guest Services Shift Lead — Flexible Schedule & Benefits

Pilot Flying J; Holland (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Fuel Discount

Medical Plan

Dental Plan

Vision Plan

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Flying J in Holland, MI is hiring a Lead Guest Services Team Member to manage a small cashier team and oversee daily merchandise and fuel transactions. You will ensure accurate cash handling, close-out procedures, and adherence to policies on restricted items, while delivering excellent guest service.

The role includes supervising a 1-2 person shift, maintaining a clean work area, promoting products, and assisting with travel center tasks. Weekly pay and benefits are available.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close-out procedures.
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco).
• Maintain an organized and clean work area.
• Use suggested selling methods to promote and sell products.
• Ensure quality service is delivered to every guest.
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management.
• Determine break schedules and team member placement during the shift.
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
• Ensure all activities are in compliance with rules, regulations, policies, and procedures.
• Complete other duties as assigned.

Job description

Pilot Flying J in Holland, MI is hiring a Lead Guest Services Team Member to manage a small cashier team and oversee daily merchandise and fuel transactions. You will ensure accurate cash handling, close-out procedures, and adherence to policies on restricted items, while delivering excellent guest service.

The role includes supervising a 1-2 person shift, maintaining a clean work area, promoting products, and assisting with travel center tasks. Weekly pay and benefits are available.