Guest Services Shift Lead — Flexible Schedule

Pilot Company; Roland (OK); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Fuel discount

Medical plan

Dental

Vision

401(k)

Flexible spending accounts

Adoption assistance

Tuition reimbursement

Flexible schedule

Weekly pay

Job summary

Pilot Company is seeking a friendly Guest Services team member in Oklahoma to join our travel center network. You will lead a shift of 1–2 cashiers, process a variety of transactions, and ensure guests receive quality service.

Responsibilities include closing out shifts, maintaining a clean work area, promoting products, and following company policies. This role supports the busy travel center environment and helps keep operations efficient.

Qualifications

• Experience leading a small shift of cashiers.
• Ability to process cash, credit, and debit transactions accurately.
• Strong customer service and problem-resolution skills.
• Maintain an organized and clean work area.
• Follow guidelines for restricted merchandise (alcohol, tobacco).
• Assist with deli, showers, stocking, and other travel center tasks.
• Ensure compliance with company policies and procedures.

Responsibilities

• Lead a shift of 1–2 cashiers to process all types of cash, credit, and debit transactions.
• Complete end-of-shift reports and close out procedures.
• Maintain an organized and clean work area.
• Follow company guidelines with regards to restricted merchandise items.
• Use suggested selling methods to promote and sell products.
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.

Skills

Guest service

Cash handling

Team leadership

Tools

POS system

Job description

Pilot Company is seeking a friendly Guest Services team member in Oklahoma to join our travel center network. You will lead a shift of 1–2 cashiers, process a variety of transactions, and ensure guests receive quality service.

Responsibilities include closing out shifts, maintaining a clean work area, promoting products, and following company policies. This role supports the busy travel center environment and helps keep operations efficient.