Guest Services Shift Lead – Elevate Customer Experience

Pilot-Company-3; Providence Forge (VA); Sur place; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Résumé du poste

Pilot Company, a nationwide travel-center network, seeks a Shift Leader to supervise store staff and daily operations. You will deliver outstanding customer service, respond to guest needs, and support managers in keeping facilities clean, stocked, and running smoothly.

The role requires experience in retail operations, strong math and computer skills, teamwork, and the ability to work nights, days, weekends, and holidays.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.
• Background check is required

Responsabilités

• Supervise employees and general operations of the store.
• Respond to customer needs with excellent service and maintain a welcoming environment.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.

Connaissances

Retail operations

Customer service

Teamwork

Flexibility

Outils

Calculator

Computer

Description du poste

Pilot Company, a nationwide travel-center network, seeks a Shift Leader to supervise store staff and daily operations. You will deliver outstanding customer service, respond to guest needs, and support managers in keeping facilities clean, stocked, and running smoothly.

The role requires experience in retail operations, strong math and computer skills, teamwork, and the ability to work nights, days, weekends, and holidays.