Guest Services Server — LA Hotel Dining & Tips

Hei Hotels Inc.; Los Angeles (CA); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k) with matching

Hotel room discounts

YouDecide program

Pet insurance

Job summary

HEI Hotels and Resorts is hiring for an on-site Server at Hotel Per La, Autograph Collection in Los Angeles. You will greet guests, take and relay orders, process payments, and ensure guest satisfaction while adhering to beverage service rules and company policies.

We value teamwork and a professional appearance, with opportunities to promote from within and participate in our comprehensive benefits program.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs.
• Ability to operate beverage and toast equipment.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Professional appearance

Team player

FOOD & BEVERAGE knowledge

Menu item knowledge

POS operation

Communication skills

Tray handling up to 30 lbs

Toast/beverage equipment use

Tools

Point of Sale (POS)

Job description

HEI Hotels and Resorts is hiring for an on-site Server at Hotel Per La, Autograph Collection in Los Angeles. You will greet guests, take and relay orders, process payments, and ensure guest satisfaction while adhering to beverage service rules and company policies.

We value teamwork and a professional appearance, with opportunities to promote from within and participate in our comprehensive benefits program.