Guest Services & Security Concierge

Securitas Security Services USA, Inc.; Madison (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical / dental / vision insurance

401K options

Telemedicine

Paid time off

Uniforms provided

Paid training

Weekly pay

Employee assistance program

DailyPay access

Job summary

Securitas Security Services USA, Inc. is hiring a Guest Services Receptionist in Madison, WI. This full-time role focuses on delivering excellent customer service, maintaining access control, and supporting site safety and operations.

The position requires strong communication skills, attention to detail, and the ability to work in a security-focused environment. Competitive benefits and steady schedule offered.

Qualifications

• 18 years of age or older.
• High School Diploma, GED, or ability to complete the GED within 6 months.
• Strong computer/technology skills.
• Excellent customer service skills.
• 2+ years of receptionist/administrative experience.
• Capable of interacting with a wide range of individuals calmly and professionally.
• Great attention to detail and alertness during shifts.
• Able to respond to emergencies with rapid judgment and escalation.

Responsibilities

• Resolve conflicts and de-escalate when needed.
• Conduct access control at security entrances/exits.
• Patrol client premises in various conditions and terrains.
• Interact frequently with client employees and guests.
• Identify and report safety issues or hazards.
• Provide detailed written reports.
• Work in a team to meet site goals.
• Perform related duties as assigned.

Skills

Customer service

Communication

Attention to detail

Calm under pressure

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Securitas Security Services USA, Inc. is hiring a Guest Services Receptionist in Madison, WI. This full-time role focuses on delivering excellent customer service, maintaining access control, and supporting site safety and operations.

The position requires strong communication skills, attention to detail, and the ability to work in a security-focused environment. Competitive benefits and steady schedule offered.