Security & Guest Experience Ambassador

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Seneca Niagara Falls Gaming Corporation is seeking a Security Ambassador to welcome guests and deliver exceptional service while performing assigned security duties. The role requires strong observation, communication, and a calm, professional approach in a busy casino environment.

The position may involve indoor or outdoor assignments, with CPR/First Aid training and ongoing security policy compliance. A basic computer understanding is preferred and the ability to work 24-hour schedules,

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Security, hospitality, or guest service experience encouraged.
• Strong observation skills required.
• Good writing and spelling abilities expected.

Responsibilities

• Create a welcoming experience for guest arrivals and provide exceptional service during duties.
• May work indoors or outdoors as assigned at SGC property.
• Complete CPR/First Aid training and other required trainings.
• Report violations or situations to Security Management.
• Assist investigations in a non-Gaming capacity as needed.
• Maintain confidentiality of sensitive information.

Skills

Guest service

Observation skills

Communication skills

Conflict de-escalation

Writing and spelling

Education

High school diploma

Tools

Basic computer knowledge

Job description

Seneca Niagara Falls Gaming Corporation is seeking a Security Ambassador to welcome guests and deliver exceptional service while performing assigned security duties. The role requires strong observation, communication, and a calm, professional approach in a busy casino environment.

The position may involve indoor or outdoor assignments, with CPR/First Aid training and ongoing security policy compliance. A basic computer understanding is preferred and the ability to work 24-hour schedules,