Guest Experience Security Ambassador

Seneca Gaming Corporation; New York (NY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Seneca Gaming Corporation in New York is seeking a Security Ambassador to welcome guests and deliver exceptional service while performing duties across the property.

You will work indoors or outdoors as assigned, complete CPR/First Aid training, and follow all policies and internal controls. The role requires strong communication, the ability to de-escalate conflicts, and commitment to confidentiality.

Qualifications

• High school diploma preferred; 18+ required.
• Experience in security, hospitality, or guest service is a plus.
• Strong written and spoken communication and observation skills are essential.

Responsibilities

• Provide a welcoming guest experience and exceptional service during duties.
• May work indoors or outdoors across SGC properties as assigned.
• Complete CPR/First Aid training and other required security training.
• Report violations or incidents to Security Management promptly.
• Assist in investigations and maintain confidentiality and professional conduct.

Skills

Customer service

Communication

Observation skills

Conflict resolution

Written communication

Education

High school diploma

18+ years old

Job description

Seneca Gaming Corporation in New York is seeking a Security Ambassador to welcome guests and deliver exceptional service while performing duties across the property.

You will work indoors or outdoors as assigned, complete CPR/First Aid training, and follow all policies and internal controls. The role requires strong communication, the ability to de-escalate conflicts, and commitment to confidentiality.