Guest Experience & Security Ambassador

Seneca Gaming Corporation; New York (NY); On-site; USD 19,000 - 27,000; Full time

Job summary

Seneca Gaming Corporation is seeking a Security Ambassador to create a welcoming guest experience and deliver exceptional service while performing security duties across the property. The role may involve indoor or outdoor assignments at the discretion of Security Management, with guaranteed CPR/First Aid training and ongoing training requirements.

The position requires strong communication, the ability to resolve conflicts diplomatically, and strict confidentiality regarding internal security

Qualifications

• Must be 18 years of age or older.
• Preference for candidates with a High School diploma.
• Preference for candidates with security, hospitality or guest service experience.
• Must have good observation skills and writing/spelling abilities.
• Ability to communicate effectively in writing and speech.

Responsibilities

• Provide a welcoming experience for guest arrivals and exceptional service.
• Work indoors or outdoors as assigned across the property.
• Complete CPR/First Aid Training and required security trainings.
• Report violations or suspicious activities to Security Management.
• Assist in investigations conducted by Seneca Gaming Corporation or authorities.
• De-escalate conflicts and maintain confidentiality and information security policies.
• Attend meetings and complete all required trainings within nine months.

Skills

Guest service experience

Observation skills

Written communication

Oral communication

Education

Minimum age 18

High school diploma

Job description

Seneca Gaming Corporation is seeking a Security Ambassador to create a welcoming guest experience and deliver exceptional service while performing security duties across the property. The role may involve indoor or outdoor assignments at the discretion of Security Management, with guaranteed CPR/First Aid training and ongoing training requirements.

The position requires strong communication, the ability to resolve conflicts diplomatically, and strict confidentiality regarding internal security