Guest Services Scheduler – On-Site, Growth & Benefits

Paycom - ATS

Neenah (WI)

On-site

USD 19,321,000 - 27,518,000

Full time

9 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short/Long Term Disability

Life Insurance

Two weeks PTO

Job summary

Bergstrom Quest Training Center in Neenah, WI is seeking a Customer Service Scheduler to manage guest inquiries via phone, email and chat-to-text, schedule appointments, and coordinate with dealership teams. This on-site role emphasizes upbeat, positive service and clear communication to ensure guest satisfaction.

Responsibilities include researching information, handling requests, and identifying opportunities for maintenance packages, with a compensation structure that includes hourly pay and

Qualifications

Experience in customer service or scheduling is preferred.
Ability to clarify information and research requests.
Excellent verbal and written communication to guests.

Responsibilities

Determine requirements by contacting guests via phone, email, and chat-to-text.
Clarify inquiries, research details, locate information, and provide accurate answers.
Answer incoming calls promptly and professionally.
Fulfill requests by scheduling appointments and routing to appropriate teams.
Suggest additional services when opportunities arise for maintenance packages.
Direct guest complaints to the appropriate dealership team for resolution.

Skills

Guest service

Active listening

Communication skills

Relationship building

Job description

Responsibilities include researching information, handling requests, and identifying opportunities for maintenance packages, with a compensation structure that includes hourly pay and

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