Guest Experience & Service Scheduling Specialist

Kocourek Chevrolet; Town of Wausau (WI); On-site; USD 23,000 - 24,000; Full time

Job summary

Kocourek Chevrolet in Wisconsin is seeking a Customer Experience Coordinator to be the first point of contact for guests, handling calls across nine locations, scheduling routine services, and guiding guests to the right departments.

This role emphasizes a structured, goal-oriented approach with a friendly attitude to boost service retention, drive showroom traffic, and ensure timely follow-ups via calls, texts, and emails.

Qualifications

• Must be organized with strong time-management skills.
• Able to work in a structured, task-oriented environment.
• Positive, upbeat attitude and teamwork.
• Excellent communication and scheduling abilities.

Responsibilities

• Ensure and boost service retention and revenue.
• Field all incoming calls for all nine Kocourek locations and direct guests to the appropriate department promptly.
• Aid guests in scheduling routine services.
• Reach out via call, email, or text to guests who haven't visited for service since their purchase.
• Complete all assigned VIN service retention tasks by the end of each day.
• Send appointment reminders (via call, text, or email) to existing service guests.
• Monitor online chats and schedule service appointments based on guest requests.
• Amplify showroom traffic and support guests in connecting with the relevant sales team.
• Oversee online chats across all websites, ensuring timely follow-up with each guest.
• Manage Google My Business and website maintenance for the designated store.
• Monitor and respond to all GMB reviews.
• Address any social media reviews or comments.
• Regularly review the website for any discrepancies or inaccurate information.

Skills

Organizational skills

Team player

Goal-oriented

Customer service mindset

Job description

Kocourek Chevrolet in Wisconsin is seeking a Customer Experience Coordinator to be the first point of contact for guests, handling calls across nine locations, scheduling routine services, and guiding guests to the right departments.

This role emphasizes a structured, goal-oriented approach with a friendly attitude to boost service retention, drive showroom traffic, and ensure timely follow-ups via calls, texts, and emails.