Guest Services & Reservations Specialist

TowneBank; Oak Island (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

TowneBank is seeking a detail-oriented Clerical Office/Admin team member in Oak Island, NC. The role focuses on guest and owner reservations, accurate data entry, and responsive communication by email or phone.

The position requires at least 1 year in a customer service environment, strong organization, and multi-tasking abilities. Weekend rotation and AML compliance are part of the duties.

Qualifications

• 1 year of customer service experience
• Excellent organizational skills
• Ability to multi-task in a fast-paced environment

Responsibilities

• Take guest and owner reservations and ensure accurate entry of information into the system
• Respond to and follow up with inquiries via email or phone
• Check arrival packets in a timely and accurate manner
• Preview homes and villas in order to have the knowledge necessary to assist potential guests
• Participate in Saturday/Sunday rotation for Reservation Department
• Responsible for collection of payments for short and long term rentals
• Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
• Other duties as assigned

Skills

Customer service

Organizational skills

Multitasking

Job description

TowneBank is seeking a detail-oriented Clerical Office/Admin team member in Oak Island, NC. The role focuses on guest and owner reservations, accurate data entry, and responsive communication by email or phone.

The position requires at least 1 year in a customer service environment, strong organization, and multi-tasking abilities. Weekend rotation and AML compliance are part of the duties.