Guest Services Representative - Oak Island Accommodations

TowneBank; Oak Island (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

TowneBank is seeking a detail-oriented Clerical Office/Admin team member in Oak Island, NC. The role focuses on guest and owner reservations, accurate data entry, and responsive communication by email or phone.

The position requires at least 1 year in a customer service environment, strong organization, and multi-tasking abilities. Weekend rotation and AML compliance are part of the duties.

Qualifications

• 1 year of customer service experience
• Excellent organizational skills
• Ability to multi-task in a fast-paced environment

Responsibilities

• Take guest and owner reservations and ensure accurate entry of information into the system
• Respond to and follow up with inquiries via email or phone
• Check arrival packets in a timely and accurate manner
• Preview homes and villas in order to have the knowledge necessary to assist potential guests
• Participate in Saturday/Sunday rotation for Reservation Department
• Responsible for collection of payments for short and long term rentals
• Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
• Other duties as assigned

Skills

Customer service

Organizational skills

Multitasking

Job description

Job Category: Clerical Office/Admin

Requisition Number: GUEST007610

• Posted : May 8, 2026
• Full-Time

Locations

Showing 1 location

NC6-8901 E Oak Island Dr
Oak Island, NC 28465, USA

Description

• Take guest and owner reservations and ensure accurate entry of information into the system
• Respond to and follow up with inquiries via email or phone
• Check arrival packets in a timely and accurate manner
• Preview homes and villas in order to have the knowledge necessary to assist potential guests
• Participate in Saturday/Sunday rotation for Reservation Department
• Responsible for collection of payments for short and long term rentals
• Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
• Other duties as assigned

Minimum Required Skills & Competencies:

• 1-year experience in customer service environment
• Excellent organizational skills
• Ability to multi-task

Desired Skills & Competencies:

• Prior knowledge of Oak Island Accommodations

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Subject to internal and external environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

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