Guest Services & Reservations Specialist

Opportunities at Towne; Oak Island (NC); On-site; Full time

Job summary

A financial service institution is seeking a Guest Services Representative in Oak Island, NC. Responsibilities include managing guest and owner reservations, handling inquiries, and collecting payments for rentals. The ideal candidate has at least 1 year of customer service experience and excellent organizational skills. Physical requirements include the ability to exert up to 50 pounds occasionally and manage multiple tasks efficiently. This role is full-time, offering a dynamic work environment with weekend rotations.

Qualifications

• 1-year experience in a customer service environment.
• Excellent organizational skills.
• Ability to multi-task.

Responsibilities

• Take guest and owner reservations ensuring accurate information.
• Respond to inquiries via email or phone.
• Check arrival packets timely and accurately.
• Preview homes to assist potential guests.
• Participate in weekend rotation for the Reservation Department.
• Collect payments for rentals.
• Obey all relevant federal regulations.

Skills

Customer service experience

Organizational skills

Multi-tasking ability

Job description

Guest Services Representative - Oak Island Accommodations

Job Category: Clerical Office/Admin

Requisition Number: GUEST007610

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• Posted : May 8, 2026
• Full-Time

Locations

Showing 1 location

NC6-8901 E Oak Island Dr
Oak Island, NC 28465, USA

Description

• Take guest and owner reservations and ensure accurate entry of information into the system
• Respond to and follow up with inquiries via email or phone
• Check arrival packets in a timely and accurate manner
• Preview homes and villas in order to have the knowledge necessary to assist potential guests
• Participate in Saturday/Sunday rotation for Reservation Department
• Responsible for collection of payments for short and long term rentals
• Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
• Other duties as assigned

Minimum Required Skills & Competencies:

• 1-year experience in customer service environment
• Excellent organizational skills
• Ability to multi-task

Desired Skills & Competencies:

• Prior knowledge of Oak Island Accommodations

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Subject to internal and external environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.