Guest Services & Reservations Specialist

Four Seasons Hotels Ltd; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training and Development

Employee Discount for stays

Job summary

Four Seasons Hotels Ltd in Atlanta is seeking a Reservations Agent to join our front office team. You will answer phone inquiries, capture sales for room, spa, and dining reservations, and coordinate details with guests and departments to ensure flawless service.

The ideal candidate is fluent in English, possesses outstanding interpersonal and communication skills, and has experience with reservation systems such as Opera.

Qualifications

• Fluent in English
• Excellent interpersonal and communication skills
• Strong working knowledge of computers; ability to learn multiple software systems
• Analytical, able to prioritize and follow up with urgency
• Ability to handle multiple tasks in a fast-paced environment

Responsibilities

• Answer phone inquiries in a courteous manner and route calls to proper extensions
• Capture sales for room, spa, restaurant, and in‑room dining reservations; coordinate details precisely
• Run and review daily reports for departments and management
• Maintain the general reservations and guest communication email inboxes
• Assist with guest recognition, VIP handling, and special attention requests

Job description

Four Seasons Hotels Ltd in Atlanta is seeking a Reservations Agent to join our front office team. You will answer phone inquiries, capture sales for room, spa, and dining reservations, and coordinate details with guests and departments to ensure flawless service.

The ideal candidate is fluent in English, possesses outstanding interpersonal and communication skills, and has experience with reservation systems such as Opera.