Guest Services & Reservations Specialist

State of Nebraska; Ashland (NE); On-site; USD 23,000 - 26,000; Full time

Job summary

State of Nebraska, Game & Parks Commission – Agency 33 in Ashland, NE, is seeking a Customer Service Specialist to assist guests with cabin and lodge reservations, provide park information, and support the front desk at the Peter Kiewit Lodge.

Shifts run from 2pm to 10pm with weekend work required. Responsibilities include maintaining reservation records, selling park permits, and coordinating with park offices to prepare cabins for arrivals.

Qualifications

• At least three months of experience in hospitality, recreation, or customer service.
• Experience with reservation systems preferred.
• Willingness to work 2pm–10pm shifts and weekends.

Responsibilities

• Make cabin and lodge reservations for guests in person and over the phone, providing information on cabin types, pricing, and activities.
• Maintain reservation records and coordinate with park offices to ensure cabins are clean and ready for guests.
• Provide park information and related services to visitors and staff by phone or in person.
• Sell park permits and other resale items.
• Perform related duties as required.

Skills

Customer service

Reservations

Job description

State of Nebraska, Game & Parks Commission – Agency 33 in Ashland, NE, is seeking a Customer Service Specialist to assist guests with cabin and lodge reservations, provide park information, and support the front desk at the Peter Kiewit Lodge.

Shifts run from 2pm to 10pm with weekend work required. Responsibilities include maintaining reservation records, selling park permits, and coordinating with park offices to prepare cabins for arrivals.