Guest Services Representative I - Seasonal

DISCOVERY WORLD LTD; Milwaukee (WI); On-site; USD 15,153 - 20,664; Part time

Job summary

Discovery World Ltd. is seeking a Seasonal Guest Services Representative I for our Milwaukee headquarters. This part-time role supports daily museum operations, assists guests, and helps deliver informal STEM education experiences.

Ideal candidates are outgoing, passionate about the museum's mission, and eager to contribute to a welcoming, educational environment for visitors of all ages during a defined seasonal schedule.

Qualifications

• High school diploma required or equivalent.
• 2–3 years of customer service experience in a museum or hospitality setting preferred.
• Experience using inquiry-based approaches to learning.
• Experience giving tours or presentations in an educational setting.

Responsibilities

• Provide exceptional guest service and engage guests with enthusiasm.
• Lead conversations about exhibit content and offer informal science education.
• Operate, maintain, and troubleshoot exhibits; keep spaces clean and safe.

Skills

Customer service

Communication

Hospitality experience

Education

High School Diploma or equivalent

Job description

Overview

Job Title: Guest Services Representative I - Seasonal

Location: Corporate Headquarters, Milwaukee, WI 53202

Reports to: Museum Operations Supervisor

Status: Part-time

Schedule: Monday–Sunday, 8:45am–4:15pm, ends January 18, 2027

Pay Rate: $13.00/hour

Summary

Seasonal role in a museum environment. Guest Service Representatives I oversee daily museum operations, exhibits, experiences, and events, ensuring high standards of guest service. They are the first point of contact for guests and contribute to the museum’s educational mission through informal STEM education, encouraging curiosity and discussion of science topics. Candidates should be outgoing, enthusiastic, passionate about the museum’s mission, and motivated to succeed.

Responsibilities

• Guest Engagement & Education
  • Provide exceptional guest service by engaging guests with respect and enthusiasm, ensuring a welcoming and informative experience.
  • Lead engaging conversations about exhibit content with diverse groups, adapting communication to suit age, background, and interests.
  • Apply informal science education techniques based on team training, offering hands-on demonstrations and interactive activities.
  • Respond promptly to guest inquiries and needs, tailoring interactions to be educational and engaging.
• Exhibit Operation, Maintenance & Cleanliness
  • Operate, maintain, and troubleshoot exhibits to ensure they are powered on, functional, and visually appealing.
  • Perform regular checks and minor repairs, report issues, and submit trouble tickets as needed.
  • Maintain clean, organized, and professional exhibit spaces.
  • Monitor exhibit readiness and keep displays in optimal condition, ensuring safety and visual engagement.

Work Environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Required to use motor coordination and finger dexterity (e.g., keyboarding, machine operation).
• Required to communicate with customers via telephone, email, and/or in-person.
• Occasional lifting up to 30 pounds.
• Exposure to typical museum environments; occasional exposure to dirt, odors, and noise, weather extremes.

Qualifications

Education and Experience

• High School Diploma or equivalent.
• Minimum 2–3 years of customer service experience in a museum or hospitality setting preferred.

Other Knowledge, Skills, or Abilities

• Experience using inquiry-based approaches to learning.
• Experience giving tours or presentations in an educational setting.
• Previous work in a museum or cultural institution setting preferred.

Deadline

Open until filled.