Visitor Experience Staff

Minnesota Discovery Center; Chisholm (MN); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

PTO

Membership and Discounts

Job summary

The Minnesota Discovery Center is seeking a Visitor Experience Staff member to welcome visitors, manage admissions and the gift shop, and assist with programs and events. This role emphasizes strong customer service, cash handling, and the ability to work in a dynamic, public environment.

Part-time or seasonal position with evenings and weekends required; wage range $15.50–$20.00/hour, with PTO and membership discounts. Onsite location with flexible schedules including winter and summer hours.

Qualifications

• Customer service experience preferred.
• Money handling experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to interact with diverse audiences in a fast-paced setting.

Responsibilities

• Welcome and engage visitors, answer questions, and provide referrals.
• Handle cash transactions and complete daily financial reporting.
• Perform opening and closing procedures, including end-of-day cleaning.
• Maintain a clean admissions area and gift shop environment.
• Prepare materials for admissions and activities; print and organize resources.
• Provide general clerical support, including filing and data entry.
• Interact with visitors of all ages and enforce site rules.
• Support venue rentals, food service, and special events.
• Provide shuttle services for guests using a people mover.
• Perform other duties as assigned by leadership.

Skills

Customer service

Cash handling

Communication

Organization

Time management

Problem solving

POS systems

Tools

Microsoft Office Suite

POS systems

SharePoint

Google Drive

Job description

Reports to: Visitor Experience Specialist

FTE Status: Part-Time or Seasonal

Exemption Status: Non-Exempt

Location: Onsite

Schedule: Up to 20 hours/week; Thursday - Saturday (winter hours); Thursday - Sunday (summer hours); Evenings, special events, and Tuesday/Wednesday as needed

Wage:$15.50 - $20.00

Benefits:PTO, Membership and Discounts

Job Summary:

The Visitor Experience Staff serves as a primary point of contact for all visitors, delivering a welcoming and engaging guest experience while supporting daily operations. This role is responsible for admissions, retail sales, and cash handling, as well as maintaining a clean, organized, and inviting environment. The Visitor Experience Staff may assist with programs, tours, events, and venue rentals, and provide clerical and operational support to ensure smooth day-to-day functioning. This position requires strong customer service skills, attention to detail, adaptability, and the ability to interact effectively with diverse audiences in a dynamic, fast-paced setting.

Duties/Responsibilities:

• Welcome and engage visitors, answer questions, and provide referrals
• Handle cash transactions and complete daily financial reporting
• Perform opening and closing procedures, including end-of-day cleaning
• Maintain a clean, organized, and inviting admissions area and gift shop environment
• Prepare materials for admissions and activities; print and organize necessary resources
• Provide general clerical support, including filing and data entry
• Interact with visitors of all ages and enforce site rules
• Support venue rentals, food service, and special events
• Provide shuttle services for guests using a people mover
• Perform other duties as assigned by leadership

Qualifications:

Education and Experience

• Customer service experience preferred
• Money handling experience preferred

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with the ability to prioritize tasks
• Strong analytical and problem-solving skills.
• Experience with Microsoft Office Suite, point-of-sale systems, and digital file organization tools (e.g., SharePoint, Google Drive, or similar).
• Ability to work effectively with people of diverse backgrounds
• Friendly, outgoing, and enjoys working with the public
• Experience with cash handling procedures
• Self-motivated with the ability to work independently and demonstrate initiative
• Adaptable and comfortable in a flexible work environment

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to team lift up to 50 pounds at times
• Must be able to traverse property
• Must be able to communicate with guests and staff
• Must be able to operate a people mover
• Work is performed primarily indoors, but may be outdoors in all weather conditions depending on day's events
• Will interact with guests of all ages and backgrounds