Welcome Services Concierge

aah; Mount Pleasant (WI); On-site; USD 25,967 - 38,986; Part time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Educational assistance program

Job summary

aah in Mount Pleasant, Wisconsin is seeking a part-time Concierge Service employee. Responsibilities include greeting guests, managing facility impressions, and assisting with patient transport. Strong customer service and communication skills are essential. The role requires a high school diploma and 2 years of customer service experience.

Compensation ranges from $18.85 to $28.30 per hour based on qualifications, with various benefits offered.

Qualifications

• Typically requires 2 years in customer service facing role.
• Life support training may be required.

Responsibilities

• Manage first and last impressions of the facility.
• Provide quick and responsive guest service.
• Utilize the Epic system for patient look-up.
• Assist with patient transport via wheelchairs.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Intermediate computer skills

Ability to manage multiple demands

Education

High School Diploma or GED

Tools

Epic system

Job description

Department: 11624 AMC Mount Pleasant - Concierge Service

Status: Part time

Benefits Eligible: No

Hours Per Week: 0

Schedule Details/Additional Information: First shift or second shift

Pay Range: $18.85 - $28.30

Major Responsibilities

• Successfully manage the first and last impressions of the facility
• Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
• Answer telephone and make calls to department, units and outside organizations as requested
• Successfully utilize the Epic system for appointment and patient look‑up, input of transport requests
• Properly communicate with all departments and transport companies on behalf of patients/visitors
• Partner with all hospital staff
• Problem‑solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
• Assist in maintaining a smooth traffic flow at the entrances to the facility
• Physically assist in the transport of patients/visitors through wheelchair use and escorting (both external and internal)
• Physically assist patients in/out of vehicles
• When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions

Licensure, Registration and/or Certification Required

• None Required.

Education Required

• High School Diploma or GED

Years of Experience

• Typically requires 2 years in customer service facing role.

Knowledge, Skills & Abilities Required

• Life support training courses may be required dependent on department discretion
• Excellent customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances
• Intermediate computer skills (prior Epic experience is a plus)
• Must be extremely accurate in a fast paced environment
• Ability to manage multiple demands and priorities
• Demonstrated ability to work as part of a team, independently and collaboratively

Physical Requirements and Working Conditions

• Ability to stand and walk throughout work area approximately 95% of the workday
• Ability to withstand exposure to weather elements – both extreme cold and heat approximately 95% of the workday
• Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and/or escorting
• Ability to tolerate minimal exposures of odors from auto emissions/gasoline

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Compensation

• Base compensation listed within the described pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, short- and long‑term disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational assistance program