Director Event Services

Legends Global; Missouri; On-site; USD 90,000 - 130,000; Full time

Job summary

Legends Global is seeking a Director, Event Services to lead the planning, coordination, and execution of events at the T-Mobile Center in Missouri. This role directs the Event Services team, acts as the primary client liaison, and oversees readiness, budgets, and issue resolution to ensure safe, organized, and successful events.

You will supervise staff, recruit and train personnel, manage production notes, and coordinate with venue departments to deliver high-quality entertainment experiences

Qualifications

• Bachelor's degree (BA/BS) required.
• 3–5 years of related work experience in planning and managing special events (arena productions or live entertainment preferred).
• Experience supervising, leading, mentoring, or managing event planning personnel.
• Ability to manage within designated budgets and handle confidential information.
• Strong client service and interpersonal skills; ability to work under deadlines.

Responsibilities

• Lead the Event Services team, provide supervision, coaching, and performance management for staff.
• Recruit, interview, hire, onboard, and retain Event Services personnel.
• Serve as primary client contact for events and coordinate details with venue departments.
• Develop production notes, schedule production meetings, and delegate tasks across operations, security, catering, and other teams.
• Manage event budgets, forecasts, and financial reporting; monitor expenditures for cost control.
• Oversee event readiness, vendor relationships, and adherence to venue policies and contractual obligations.

Skills

Staff supervision

Performance evaluations

Client relationship management

Event planning

Budget management

Multitasking

Education

BA/BS Degree (4-year)

Tools

AutoCAD

Microsoft Word

Excel

Outlook

Job description

Job Summary: The Director, Event Services leads the planning, coordination and execution of T-Mobile Center events to ensure they are safe, organized and successfully delivered. This role leads the Event Services team, serves as a key contact for clients and internal partners, and oversees event readiness, communication, budgets and issue resolution.

Essential Duties

Leadership & Staff Management

• Provide direct supervision, coaching, training, and performance management for Event Coordinator staff.
• Assign events and workloads based on department priorities, employee experience levels, and event complexity.
• Conduct regular one-on-one meetings, performance evaluations, and professional development planning for direct reports.
• Mentor Event Coordinators on client relationship management, event planning best practices, venue policies, and operational procedures.
• Participate in recruiting, interviewing, hiring, onboarding, and retention efforts for Event Services personnel.
• Foster a collaborative, service-oriented culture focused on operational excellence, teamwork, accountability, and continuous improvement.
• Provide leadership coverage and decision-making support during major events and departmental initiatives.

Event Management (Development, Execution)

• Serve as primary contact for clients of assigned events. Determine and provide what’s needed to ensure events are successful and goals are accomplished. Maintain positive rapport and form strong client and tenant relationships.
• Compile and communicate event requirements to various departments at T-Mobile Center. Direct and delegate responsibilities by preparing and distributing detailed production notes for each event and scheduling a production meeting with the venue’s department heads (e.g., operations, security, food & beverage, broadcast, marketing, box office, group sales, corporate sales and event services).
• Manage the operations, rehearsals and execution of events and entertainment in compliance with the expectations of T-Mobile Center management.
• Develop and maintain relationships with local vendors. Hire, train and manage vendors and event staff as necessary, including scheduling of production runners, stagehands and riggers.
• Implement facility rules, regulations, policies and procedures.
• Ensure contractual obligations are met for each event.
• Manage, maintain and organize event files, which include all pertinent information for venue's events.

Budget & Financial Management

• Develop, monitor, and manage the Event Services departmental operating budget.
• Track departmental expenditures and identify opportunities for cost control and operational efficiencies.
• Review event estimates, settlements, invoices, and event-related expenses to ensure financial accuracy and contractual compliance.
• Partner with Finance and Operations leadership to support forecasting, annual budget planning, and financial reporting.
• Monitor event profitability and assist with revenue and expense analysis related to venue operations.
• Ensure department resources are allocated effectively while maintaining high levels of service and operational readiness.

Required Qualifications (Job Knowledge, Skills, and Education)

• A minimum education level of: BA/BS Degree (4-year)
• Years of related work experience: 3-5, including planning and managing special events (preferably arena productions and other live entertainment events).
• Previous experience supervising, leading, mentoring, or managing event planning personnel.
• Must be resourceful, a quick learner, and able to handle multiple projects simultaneously.
• Must be able to operate within designated budget.
• Exceptional guest and client service capabilities.
• Enterprising and self-starter with the ability to work with minimal supervision.
• Ability to work well with different personalities in a fast-paced environment and constant deadlines.
• Ability to handle highly sensitive and confidential information.
• Extremely organized and detail-oriented.
• Exceptional interpersonal and telephone skills.
• Ability to work extended hours, evenings and weekends and holidays.
• Ability to access and accurately input information using a moderately complex computer system.
• Must be proficient with Microsoft Word, Excel, and Outlook.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to move about venue for extended periods of time.
• Ability to remain in a stationary position for extended periods of time.

Preferred Qualifications (if applicable)

• Previous management experience within an arena, stadium, convention center, theater, performing arts venue, or large public assembly facility.
• Experience managing event management professionals and developing high-performing teams.
• Experience with budget forecasting, financial analysis, and departmental planning.
• AutoCAD experience preferred.

Legends Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Legends may require an employee to perform duties outside his/her normal description.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

[e-mail] for applicants requesting a reasonable accommodation.