Guest Services Representative I

Parks Hospitality Group; Burlington (NC); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical benefits from day one

Paid time off (PTO)

Incentive pay and performance bonuses

Discounted hotel rates for family and

Career growth opportunities

Job summary

Parks Hospitality Group is seeking a Guest Services Representative for the Tru by Hilton Burlington location. You will be the friendly face at the front desk, welcoming travelers and ensuring a smooth check-in/check-out experience.

Ideal candidates are customer-service oriented with strong communication skills and a positive attitude, able to handle guest requests and work cross-functionally with hotel teams. Full-time hours, with shift flexibility including weekends and holidays.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service or hospitality is preferred.
• Strong communication and a friendly demeanor are essential.
• Able to stay calm under pressure and address guest needs positively.
• Willingness to work weekends, evenings, and holidays as needed.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Provide local information and handle special requests to enhance the guest experience.
• Handle guest requests promptly and professionally.
• Manage reservations, cancellations, and modifications.
• Communicate effectively with other departments to meet guest needs.
• Address guest complaints and work toward resolutions.
• Maintain an organized front desk and assist with administrative duties.

Skills

Customer service

Communication

Hospitality

Teamwork

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Join Our Team as aGuest Services Representativeat theTru by Hilton Burlington!Do you love meeting new people, sharing local tips, and being the friendly face that turns a traveler's long journey into a warm welcome?At Parks Hospitality Group, we believe that every guest deserves an unforgettable first impression. We’re looking for an enthusiastic and friendly Guest Services Representative to join our front desk family. In this highly interactive role, you will be the heart of our lobby—welcoming travelers, anticipating their needs, and bringing a positive attitude that makes every guest feel immediately at home.

What You’ll Do:

• Greet guests warmly and assist them with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests to enhance the guest experience.
• Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
• Manage reservations, cancellations, and modifications as needed.
• Communicate effectively with other departments to ensure guests’ needs are met.
• Handle guest complaints and issues with professionalism, working towards a resolution.
• Maintain an organized front desk area and assist with other administrative duties as needed.

What You’ll Need:

• High school diploma or equivalent.
• Previous experience ina customerservice or hospitality role preferred.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility toworkweekends, evenings, and holidays as required.
• Basic computer skills and experience with hotel management softwarea plus.

Why You’ll Love Working Here:

• Immediate medical and dental benefits starting on your very first day for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Earn an extra $50–$150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500).
• Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized asa BestPlace to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

INCLUDE SHIFT SCHEDULE:English (US)Full-TimeINCLUDE BUDGETED HOURS:English (US)30-40 Hours Per Week

Location:

Tru by Hilton Burlington982 Kirkpatrick Rd,Burlington, NC 27215