Property Manager/Owner Services- Oak Island Accommodations

Oak Island Accommodations; Oak Island (NC); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401K match

Paid time off

Sick leave

Voluntary benefits

Résumé du poste

Oak Island Accommodations in Oak Island, NC is seeking a Property Manager/Owner Services professional to support on-site operations and strong owner/tenant relations. You will explain our rental program, manage agreements, and coordinate with maintenance teams.

The ideal candidate has property management experience, can work weekends and holidays, and participates in on-call rotations, maintaining professionalism under pressure while ensuring compliance with NC laws.

Qualifications

• Must have a valid driver's license and reliable transportation.
• Experience in property management or hospitality.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Must be able to work weekends and holidays.
• Participate in Manager on Call Rotation including evening/night shifts.
• Ability to manage stressed owners/tenants with professionalism.
• Strong negotiation and active listening skills.

Responsabilités

• Explain Oak Island Accommodations' short-term rental program to clients.
• Familiarity with Rental Agreements, Long Term Management, and related documents.
• Greet unscheduled potential clients at front desk and coordinate property visits.
• Maintain homeowner relationships via calls and emails, prioritizing phone communication.
• Return inquiries promptly; respond the same business day when possible.
• Improve services and internal policies for homeowners and tenants.
• Collaborate harmoniously with other property managers, vendors, and staff.
• Maintain professional conduct with owners/tenants in elevated states.
• Refer to NC Rental Act and related manuals as required.
• Inspect properties to ensure standards are met; report maintenance issues.

Connaissances

Driver's license

Property management

Independent work

Teamwork

Organizational skills

Weekend/holiday availability

On-call rotation

De-escalation & negotiation

Description du poste

Property Manager/Owner Services- Oak Island Accommodations

Job Category: Clerical Office/Admin

Requisition Number: OWNER008781

• Full-Time
• On-site

Locations

Showing 1 location

NC6-8901 E Oak Island Dr
Oak Island, NC 28465, USA

Description

• The ability to verbally convey a detailed explanation of Oak Island Accommodation’s short term rental management program.
• To be knowledgeable with the Vacation Rental Property Management Agreement as well as the Terms & Conditions of the Rental Agreement. To be relatively familiar with the Long Term Management Agreement as well as the Long Term Lease Agreement.
• Acceptance of unscheduled potential clients at the front desk and/or to commute expeditiously to a property at any given time.
• Maintenance of homeowner relationships through frequent contact most commonly by phone call and/or email. More so the former than latter.
• To return attempted contact made by anyone (first and foremost being owners and tenants) in a timely manner. Phone calls and email same day but no longer than the following business day in worst case scenarios.
• Strive to improve on services to homeowners and tenants in addition to internal policies and procedures.
• Ability to work in a harmonious manner with other property managers in a harmonious manner. This required business relationship holds true for all employees, vendors and any persons affiliated with Oak Island Accommodations, Inc.
• Ability to manage owners and tenants alike who are in a heightened emotional state while maintaining a positive and professional manner.
• Familiarity with the North Carolina Rental Act, the North Carolina Real Estate Manual and the North Carolina Association of REALTORS® Property Management Legal Handbook and to promptly and accurately refer to any of these when required.
• Inspect properties to ensure Oak Island Accommodations' standards are met
• Report any maintenance or housekeeping issues to the appropriate departments
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned

Minimum Required Skills:

• A valid drivers license and reliable transportation
• Property management experience
• Ability to work independently and as a team
• Strong organizational skills
• Must be able to work weekends and holidays.
• Required to participate in Manager on Call Rotation which includes late evening/night work responsibilities.
• Ability to manage owners and tenants alike who are in a heightened emotional state while maintaining a positive and professional manner.
• Strong negotiation along with the intermeshing of the ability to listen is essential.

Desired Skills and Competencies:

• Property management and/or hospitality experience

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 40 pounds of force. Use your arms and legs. Frequent standing, walking, sitting, carrying, bending, stooping, reaching and twisting.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading and preparing documentation.
• Subject to internal and external environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Rate of Pay: $20.00 per hour

Benefits: Medical, dental, vision, 401K match, PTO, Sick, and voluntary benefits available

#LI-DNI

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.