Guest Services Representative/Night Audit Part-Time

My Place Hotels of America; Portland (OR); Vor Ort; USD 25.000 - 28.000; Teilzeit

Benefits dieser Stelle

Competitive pay

Monthly bonus

Flexible evenings

Direct deposit

Cross-training

Growth opportunities

Zusammenfassung

My Place Hotels of America is hiring a Night Auditor for the Portland East location. You will manage night-time guest services, reservations, check-ins/check-outs, and financial records while maintaining a welcoming atmosphere and local-area knowledge.

The role requires strong communication, multitasking, and dependability, with on-site work from 11pm to 7am. Competitive hourly pay and growth opportunities are offered.

Qualifikationen

• Positive, customer-focused attitude and welcoming demeanor.
• Basic computer skills and familiarity with Office apps.
• Excellent written and verbal communication abilities.
• Ability to multitask and stay organized under night-shift demands.
• Dependable, professional and consistent in performance.
• Strong attention to detail, especially with financial records.

Aufgaben

• Provide warm, welcoming guest service during night hours, handling reservations, check-ins/outs, and recording charges.
• Address guest questions and concerns with knowledge of hotel, amenities, local attractions, and nearby churches, shops, and restaurants.
• Complete the Night Audit Checklist, manage cash logs, call logs, and maintain paperwork; update Front Desk Log.
• Perform light cleaning duties including laundry, vacuuming, dusting, and keeping lobby and front desk area tidy.
• Adhere to safety protocols, inspect the property, ensure exterior doors are secure, report hazards.
• Take on additional responsibilities as needed and be on call for hotel requirements.

Kenntnisse

Customer service mindset

Computer literacy

Communication skills

Multitasking

Reliability

Attention to detail

Tools

Microsoft Office

Jobbeschreibung

About The Role

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

Location: My Place Hotel-Portland East

What You'll Do

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For

• Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.
• Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.
• Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.
• Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.
• Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.
• Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits

• Competitive Pay: Part Time starting at $18
• Monthly Bonus Potential
• Flexible Scheduling: 11p-7am
• Direct Deposit
• Cross-Training
• Growth Potential

Ready to Join Us?

If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.

Salary: $18.00 - $20.00 per hour