Night Audit

My Place Hotels; Portland (OR); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive Pay

Monthly Bonus Potential

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotel-Portland East is seeking a Night Auditor to welcome guests during the overnight shift and handle reservations, check-ins, and checkout processes with accuracy. You’ll maintain the front desk log, process charges for rooms, stores, and pet fees, and assist guests with questions about local dining, attractions, and directions.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced environment while upholding safety protocols.

Qualifications

• Guest-focused role requiring strong communication and hospitality know‑how.
• Proficiency with Microsoft Office or similar basic computer tools.
• Ability to manage multiple tasks with accuracy and courtesy.

Responsibilities

• Manage reservations, check-ins/check-outs, and record charges.
• Address guest questions and concerns with knowledge of hotel and local area.
• Run Night Audit checklist, manage logs, and keep front desk records up to date.

Skills

Guest Services

Guest Assistance

Night Audit & Paperwork

Cleaning & Laundry

Safety & Security

Learning & Growth

Positive, Customer-Focused Attitude

Basic Computer Skills

Strong Communication Skills

Multi-Tasking & Organizational Abili­t

Dependability & Professionalism

Attention to Detail

Job description

Location: My Place Hotel-Portland East

About the Role:

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

What You'll Do:

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For:

To excel in this role, you'll need a combination of technical skills and personal qualities:

Positive, Customer-Focused Attitude:

A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.

Basic Computer Skills:

Proficiency in Microsoft Office and other basic computer applications is required.

Strong Communication Skills:

You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.

Multi-Tasking & Organizational Abilities:

This role requires the ability to manage multiple tasks simultaneously.

Dependability & Professionalism:

We're looking for someone reliable, professional, and consistent in their work.

Attention to Detail:

Accuracy is crucial, especially when handling financial records and guest information.

Benefits:

• Competitive Pay: Part Time starting at $18
• Monthly Bonus Potential
• Flexible Scheduling: 11p-7am
• Direct Deposit
• Cross-Training
• Growth Potential