Night Auditor

Drury Hotels; Grand Rapids (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Hotel discounts

Free room nights

Career growth

Health benefits

401(k)

Job summary

Drury Hotels' Grand Rapids property (Drury Inn & Suites - 5175 28th Street SE, Grand Rapids, MI 49512) seeks a Front Desk Associate to deliver courteous service and handle guest check-in/out, reservations, and inquiries.

The role emphasizes accurate cash handling, attention to detail, and the ability to work alone during overnight shifts when needed. Candidates should speak English clearly and provide a welcoming guest experience.

Qualifications

• Ability to take written and verbal direction and speak English clearly.
• Read English and relate to guests in a warm, friendly manner.
• Maintain accuracy while handling multiple tasks and cash transactions.

Responsibilities

• Check guests in/out and promote hotel programs.
• Maintain guest records and balance entries; run reports.
• Assist with breakfast setup and general front desk duties.

Skills

Guest service

Communication skills

Attention to detail

Multi-tasking

English proficiency

Tools

Cash handling

Office machines

POS system

Job description

2-3 days a week available!

Property Location:

Drury Inn & Suites - 5175 28th Street SE , Grand Rapids, Michigan 49512

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy.

Hiring Immediately!