Guest Services Representative – Front Desk

Quality Suites Moab; Moab (UT); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with a 4% company match

Paid time off and vacation

Employee hotel discounts

Supportive team culture and positive work environment

Job summary

EmergencyMD is hiring a Full-Time Guest Services Representative for Quality Suites Moab. This role involves welcoming guests, assisting with check-in and check-out, and providing information about the hotel and local area.

The ideal candidate has customer service experience, strong communication skills, and a friendly demeanor. Evening shifts are available, and the position offers competitive pay and benefits including health insurance and a supportive team culture.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Comfortable using basic computer systems.
• Friendly, professional, and service-oriented attitude.
• Reliable, organized, and detail-focused.
• Ability to multitask in a busy front desk environment.

Responsibilities

• Welcoming guests upon arrival and assisting with check-in and check-out procedures.
• Answering incoming calls and assisting with room reservations.
• Responding to guest questions and providing helpful information about the hotel and local area.
• Coordinating with housekeeping and maintenance teams to ensure guest needs are met.
• Processing payments and maintaining accurate transaction records.
• Keeping the lobby and front desk area professional and organized.
• Completing shift reports and handoff notes for the next team member.

Skills

Customer service or hospitality experience

Strong communication and interpersonal skills

Basic computer systems usage

Friendly and professional attitude

Organized and detail-focused

Ability to multitask

Job description

Do you enjoy meeting new people and creating positive experiences for guests?

Quality Suites Moab is currently hiring a Full-Time Guest Services Representative to join our front desk team in the evenings. This role is perfect for someone who enjoys a fast-moving environment, takes pride in great service, and works well with a team.

Our hotel team is committed to creating a welcoming experience for every guest who walks through our doors. In return, we strive to create a supportive workplace where employees feel valued and have opportunities to grow.

Compensation & Benefits

• $18-$20 per hour depending on experience
• Health, dental, and vision insurance
• 401(k) with a 4% company match
• Paid time off and vacation
• Employee hotel discounts
• Supportive team culture and positive work environment

Key Responsibilities

As a Front Desk Guest Services Representative, you will play an important role in ensuring guests have a smooth and enjoyable stay.

Daily responsibilities include:

• Welcoming guests upon arrival and assisting with check-in and check-out procedures
• Answering incoming calls and assisting with room reservations
• Responding to guest questions and providing helpful information about the hotel and local area
• Coordinating with housekeeping and maintenance teams to ensure guest needs are met
• Processing payments and maintaining accurate transaction records
• Keeping the lobby and front desk area professional and organized
• Completing shift reports and handoff notes for the next team member

This role is ideal for someone who enjoys variety, problem-solving, and interacting with travelers from around the world.

Schedule

• Evening shifts available only

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Comfortable using basic computer systems
• Friendly, professional, and service-oriented attitude
• Reliable, organized, and detail-focused
• Ability to multitask in a busy front desk environment

About Quality Suites Moab

Quality Suites Moab provides comfortable accommodations for visitors exploring the stunning landscapes and outdoor recreation Moab is known for. Our team takes pride in delivering friendly service and creating a welcoming environment for both guests and employees.