Guest Services Representative - Fetch Vets

Fetch Veterinary; Fort Myers (FL); On-site; USD 1 - 2; Full time

Job summary

Fetch Specialty & Emergency Veterinary Centers in Ft. Myers is seeking a Guest Services Representative to be the friendly, professional face of our hospital.

You’ll greet clients and their pets, manage check-ins/outs, answer calls, schedule appointments, and provide clear information about services and procedures. You will maintain accurate records in our veterinary software, support the veterinary team, handle billing tasks, and keep the reception area organized.

Qualifications

• Experience in customer-facing roles is required.
• Excellent interpersonal and communication skills are essential.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfort handling emotionally charged situations with empathy.
• Proficient with computers; scheduling software experience a plus (ezyVet preferred).

Responsibilities

• Greet guests and their pets, ensuring a warm, professional check-in and check-out.
• Answer calls, respond to inquiries, and schedule appointments.
• Provide accurate information about hospital services and procedures.
• Maintain accurate client/patient records in the veterinary software.
• Coordinate communication between medical team and pet owners regarding care and treatment.
• Handle billing tasks including payments and invoices.
• Keep reception and waiting areas clean and organized.
• Support guests and pets during emergencies or specialty visits.

Skills

Customer service experience

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Empathy

Computer proficiency

Scheduling software

ezyVet experience

Animal welfare passion

Tools

ezyVet

Job description

Fetch Specialty & Emergency Veterinary Centers is looking for experienced, talented and caring individuals to join our Guest Services Team in our Ft. Myers hospital.

At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our guests and their pets.

Position Overview:

We are seeking a Guest Services Representative to join our growing team as the first point of contact for guests and their pets. In this role, you’ll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.

Key Responsibilities:

• Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Answer incoming calls, respond to inquiries, and schedule appointments.
• Provide accurate and timely information about the hospital’s services and procedures.
• Maintain accurate client and patient records in our veterinary management software.
• Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
• Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
• Assist with maintaining a clean and organized reception and waiting area.
• Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.

• Previous experience in a customer service.

• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable handling emotionally charged situations with empathy and professionalism.
• Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
• A passion for animals and their well-being.